AiRCare Health is on a mission.
We are transforming healthcare.
We are empowering individuals to put emotional health first.
We are looking for passionate clinicians to join our multi-disciplinary team.
Who we are
We are on a mission to transform mental and emotional healthcare. Using data and “machine smarts” we find the people who need help before they crash into the system. We don’t wait for things to get worse. Our unique approach combines both the heart of clinical care management and the science of machine learning to transform the health and wellbeing of large populations. From workplace pressures to financial challenges, marital struggles, and behavioral health issues, our teams deliver the kind of support that makes a measurable difference in the lives of the individuals and families we serve.
Why we need you
We’re growing and building a hand-picked team of positive, optimistic, empathetic rockstars. We are looking for passionate humans to join our multi-disciplinary team of professionals and inspire hope for “the other eleven” to live their best life. Let’s do this.
Who you are
You are passionate, open minded, and you make a daily difference in the lives of those around you. You are the person people ask for help, guidance, and direction. You are an optimist. You remove obstacles. And just like us, you wear your H.E.A.R.T. on your sleeve with Hope, Empathy, a preference for Action, a willingness to Raise the bar, and a belief that Trust is at the core of every meaningful relationship.
Required Qualifications:
- You have a Master’s degree in a mental health discipline and/or related field
- You have a valid, full, and unrestricted license in behavioral health
- Reside in Florida, Texas, Nevada, North Carolina, Georgia, Arkansas, or Arizona
- You have 2+ years of experience providing evidence-based treatments, short-term psychotherapy using outcomes management, and are excited and motivated to deliver clinical support via phone
- You are excited about providing life-changing clinical care, to a full caseload of clients (in a 40 hours/week role), and you have experience thriving in your previous work
- You have excellent interpersonal skills (communication and listening), especially over the phone, and a willingness to receive feedback
- You are a fabulous communicator: written and verbal communication is your strength
- Being bilingual in Spanish and English is a major asset
- You are able to work from 10:30am to 7:00pm CST
What you'll do
The role of Support Specialist is a full-time position. You will work as part of the AiRCare Team. The responsibilities of this position include:
- Provide phone-based goal-oriented support services to a diverse population of program participants.
- Engage, build trust, and develop rapport with participants.
- Review individual needs (life, work, emotional, financial, mental and/or behavioral health) and help to identify opportunities to better support.
- Provide immediate access to interim clinical crisis services and counseling support, if needed.
- Maintain regular contact with program participants, their care team, and local support resources as outlined by participants’ prescribed wellness plan.
- Provide advocacy, crisis intervention, personalized support, and problem-solving skills.
- Conduct quality of life assessments, when appropriate, to make accurate recommendations.
- Utilize interviewing techniques and present-focused coaching to provide program support to all participants with the goal of empowering participant’s capacity for self-management.
- Monitor and adjust frequency and level of support provided based on individual’s progress.
- Help participants better understand the benefits made available to them through their employer.
- Use AiRCare’s proprietary support system to deliver programming.
- Maintain compliance with confidentiality and privacy requirements, including HIPAA.
- Participate in professional/career and internal development opportunities.
- Collaborate with coworkers to benefit from shared learnings.
- Meet performance metrics.
- Periodic on-call responsibility shared across team.
- Other tasks as assigned.
This role is a great fit if you are...
- Are passionate about improving lives and believe in the greater good
- Are tenacious: you persist and bring creative solutions to tough challenges
- Thrive in a fast-paced and evolving environment. We move quickly to evolve tools and protocols based on data. You’ll thrive if you are comfortable with ambiguity and change, and don’t require defined processes to guide you every step of the way
- Are adept at learning to use various tech tools, seeing them as a way to make your work easier, and enhance your impact
- Are accountable and collaborative. Working remotely, you will be expected to work independently, proactively take ownership of key tasks, and keep in regular communication with your team
- Are thorough: you’re detail-oriented and committed to getting the job done
- Efficient and able to move through a to-do list, effectively prioritizing the triage of competing demands
- Are growth-oriented: you thrive on constructive feedback, which you view as an opportunity to polish skills
- Are open-minded, non-judgmental, compassionate, flexible, and have good humor
- Someone who thrives in a fast-paced and evolving environment. We move quickly to optimize tools and protocols based on data
- Open to learning new techniques and tools and viewing them as an opportunity to make your work easier and more impactful
- Reside in Florida, Texas, Nevada, North Carolina, Georgia, Arkansas, or Arizona
Please Note: Remote employees must comply with our Remote Work and Private Workspace Policy. Specifically, the following key requirements:
- Appropriate network quality and internet speed necessary to perform the job remotely.
- A wired internet connection
- A Separate room with a door (or private space if you live alone)
- Use of Company authorized Laptop.
- Use of company provided headset, monitor, mouse, and keyboard
What we offer
Full-time, employee position, not a contractor. We’re happy to offer you a generous benefits package, that includes medical, dental insurance, PTO/sick leave/holiday pay, 401K, Continuing Education stipend
Please Note: To ensure you don't miss important communications from us regarding your application status and/or next steps, please be sure to add the follow email address to your approved contacts list: notifications@app.bamboohr.com. You should receive an email confirming your application was received once you submit. If you don't receive an auto confirmation email, please check you spam/promotions inbox!
AiRCare is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: AiRCare is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at AiRCare are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. AiRCare will not tolerate discrimination or harassment based on any of these characteristics.
All applicants are required to be able to perform the essential functions of the position, with or without reasonable accommodations.
