Customer Success Manager (100% remote start-up) 🚀

Who are we? 👪We’re a self-funded, profitable and 100% remote start-up that helps sales & marketing teams prospect smarter, and drive productivity across their teams.

How? 💻We do so by outsourcing all the lead research, list building, and time-intensive data processing that goes into outbound activity which allows teams to spend 100% of their time on growing revenue.

What are we looking for? 🧠 - High level of English - Detail-oriented - Accountability - Organized - Proactive - Customer experience over phone/video - Confidence speaking to Sales/Marketing SaaS leaders - Understanding of B2B Sales & Marketing

It would be a bonus if you have experience working remotely, have worked in a similar role, or have been in a start-up environment in previous roles.

What will you be responsible for? 💡 - Having full accountability for the accounts that you manage - Understanding our customers' goals and requirements, breaking them down into clear instructions for the research team - Regular interaction with our customers to ensure that their DataBees service is aligned with their overall business goals - Ensuring consistent, high-quality deliverables are produced on time by our research team - Respond to everyday customer queries - Work closely with the leadership team to improve processes and ensure DataBees customers have an exceptional customer experience from the beginning to the end of the life cycle - Work with sales to ensure new customers are onboarded quickly and effectively

What is our recruitment process?🚦 - Send us your CV and a video introduction (you can submit this on the application form). For your video, you can use Vidyard, Loom or any app of your choice. In your video introduction, please tell us about a time you had to learn something complex in a short space of time! - First stage interview (career history & experience) - Brief skills assessment - Final interview with CS Lead - Welcome aboard 🙌

What do we offer? - Work from anywhere; your home, a café, why not a beach? - $500 yearly Learning & Development budget - $500 yearly Wellbeing budget - Paid Training courses to learn new skills - Paid vacation (29 days) and sick leave - Quarterly performance reviews to help your career development - Opportunity to work with a small but growing company so you will have the chance to leave your mark!

If you think you have the skills to excel in this role and become part of a fast-growing company, apply today and join our hive! 🐝