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Desktop Support IV Technician

Remote:

Full Remote

Contract:

Full time

Experience:

Entry-level / graduate

Work from:

United States

Offer summary

Qualifications:

Minimum of 5 years experience in level 3 support for workstation software and hardware, supporting operating systems, incident, and service requests management., 2+ years in peripheral device support and past experience in project technical assistance essential..

Key responsabilities:

Provide level 3 support for software and hardware, including managing incident and service resolution efficiently.
Maintain and support user workstations' operating systems while collaborating effectively with the team and supervisor.

Codeworks IT Careers Information Technology & Services SME https://www.codeworks-inc.com/

201 - 500 Employees

See more Codeworks IT Careers offers

Job description

Who We’re Looking For:

Codeworks is seeking a dedicated Desktop Support IV Technician to join our dynamic team. We are in search of an individual with a proven track record in level 3 support, maintenance of workstation software and hardware, and a strong background in incident and service request management. If you are ready to take on a challenging role within a collaborative environment, we want to hear from you.

Responsibilities:

Provide level 3 support and maintenance of workstation software and hardware.
Support and maintain operating systems for user workstations.
Assist with peripheral device support and maintenance (printers, scanners, etc.).
Manage incident and service request resolution efficiently.
Act as a technical resource on assigned projects.
Collaborate effectively with the Desktop Support Supervisor and a team of 8 technicians.
Balance workload between incident/service requests and project work.
Demonstrate strong written and oral customer support correspondence experience.

Qualifications:

5 years or more in level 3 support and maintenance of workstation software and hardware.
5 years or more in supporting and maintaining operating systems for user workstations.
2+ years preferred in peripheral device support and maintenance.
5 years or more in incident and service request management.
2+ years preferred in technical assistance on projects.
5 years or more in strong written and oral customer support correspondence.
Experience packaging software applications for mass deployment using management tools (SCCM, Ivanti, etc.).
Patch management expertise.
Imaging experience using management tools (SCCM, Ivanti, etc.).
Learning Management System (LMS) support experience.
Google Workspace experience.
Microsoft's Group Policy Object (GPO) experience.

About Codeworks:

Codeworks has over 25 years of experience serving Fortune 1000 companies in Wisconsin as well as our client's national locations. Our recruiting team excels at evaluating, advising, and connecting IT professionals with new opportunities that will satisfy their expectations regarding income and opportunity for growth. At Codeworks, we're committed to diversity, equity, and inclusion in our workforce and beyond. We believe in equal opportunities and value the unique perspectives that every individual brings to our team. Join us in creating an inclusive, innovative, and collaborative workplace where your talents can thrive.