Patient Relations Coordinator

Massive Bio is a rapidly growing health-tech startup founded in 2015 to provide every cancer patient with access to clinical trials regardless of their location or financial stability. Our proprietary patient recruitment and enrollment enablement solution for oncology clinical trials solves every point of friction in traditional clinical trial enrollment. Privately held and headquartered in NY City, our passionate changemaker team is looking for a Patient Relations Coordinator works remotely.

As a key member of our team, the Patient Relations Coordinator is the first contact that cancer patients and caregivers in international markets will have with Massive Bio, the Patient Relations Coordinator must be able to talk with our clients in a positive, friendly, and respectful manner while offering hope and support. The Patient Relations Coordinator will be in a country excluding the USA and shall speak a local language as a native speaker.

Reporting to the Contact Center and Data Analytics Manager, you will:

• Receive and make calls from cancer patients and caregivers to provide them with information on Massive Bio services and general oncology matters,
• Place call to cancer patients and caregivers to expedite enrollment in Massive Bio services,
• Assist in signing up patients to Massive Bio Services and communicate with office staff and case managers the status of each client,
• Collect patients’ feedback from the calls and share Massive Bio’s sales and marketing, product development, and delivery operations teams,
• Support case managers to reach out and get updates from patients and caregivers when necessary,
• Keeping CRM systems current; following up communication with patients; reporting results to internal leadership and team members,
• Support case managers in organizing Meet&Greet meetings when necessary,
• Support the Business Development Team to directly track physician patients,
• Support the Marketing Team to do or control translations for local languages.

Candidate Profile:

• BS/BA degree or equivalent experience,
• 2+ years customer service sales, preferably healthcare based (e.g., home health equipment, individual health insurance plans) to consumers,
• Familiarity with medical terminology and the health care system,
• Bilingual in English; fluent in the language in related country,
• Excellent verbal and written communication skills,
• Ability to rapidly solve problems while talking with patients and caregivers,
• Excellent listening skills,
• Intermediate level data entry skills,
• Intermediate software skills utilizing mobile device applications, e-mail, Microsoft.