Offer summary
Qualifications:
Experience with Tier 2 level support for network devices from Cisco, Juniper, and Cradlepoint, Mid-level experience with MACD for Cx / UC Voice technologies from OEMs such as Cisco, Genesys, Microsoft.Key responsabilities:
- Providing issue resolution support following established processes and procedures
- Opening TAC cases, assisting with OS configurations installs, and monitoring to resolution