Field Account Representative, Healthcare Solutions (Grand Rapids, MI)

As a member of the Healthcare Sales Team, the Field Account Representative is responsible for all sales and customer service activities within an assigned territory.  Sales responsibilities include prospecting and up-selling Rx Returns and Compliance Solutions within the assigned territory.  Service route management includes providing on-site RX return services to pharmacy’s in the assigned territory.


To be successful in this job, you must be an energetic and hands-on individual with a successful track record in both sales and territory management. This customer-focused role provides an opportunity to grow professionally in a healthcare service and sales career.

Primary Accountabilities:  

• 60% service and 40% sales duties, or as previously determined by manager. (These percentages may vary by several factors including territory, market share and available opportunities.)

• Schedule meaningful sales appointments to promote Inmar’s Rx Returns and Compliance Solutions offerings; effectively present to and close sales opportunities to hospital and independent retail pharmacies.

• Interface with customers on a professional level, handling concerns and providing education on all services and regulatory compliance issues.

• Travel to scheduled locations throughout assigned territory, servicing pharmacies by facilitating the pharmaceutical returns process. Ensure the customer has all tools needed for proper return of products.

• Prospecting and up selling products and solutions to the current customer base.

• Responsible for accurately inventorying all controlled substances and completing proper DEA documentation as required by law.

• Prepare and package the returns shipments consistent with the company procedures and requirements.

• Accurately prepare all internal documentation such as itineraries, supply requisitions and expense reports and submit according to established procedures.

• Perform miscellaneous administrative duties such as email, phone calls, CRM maintenance and follow up as needed.

• Ensure compliance with company Injury and Illness Prevention program.

Required Qualifications:

• Associate Degree, Bachelor’s Degree preferred

• 2 or more years of experience in sales and territory management or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the job responsibilities

• Intermediate experience in all Microsoft and Google product suites

• Salesforce or other CRM- based tool experience preferred

• Individual must live in or very close to Grand Rapids, MI (this is the territory)

Individual Competencies:

• Influence: Persuades or convinces others to support an idea, agenda, or direction through establishing credibility, using data and facts for support. Directly address a person's concerns or issues and make connections.

• Attention to detail: Meticulous in formatting consistencies. Demonstrated excellence in writing skills, with high attention to detail and emphasis on accuracy

• Authenticity: Builds legitimacy by being positive, trustworthy, and promoting openness through honest and ethical relationships.

• Urgency: Maintains a sense of urgency to complete tasks and accomplish goals. Proactively works through problems and keeps initiatives moving forward despite challenges

• Accountability: Sets clear goals, objectives, expectations, and responsibilities and monitors the process, progress and results to hold self and others accountable for measurable actions and results.

• Organizational/Multitasking Skills: Ability to maintain organization on multiple tasks and projects simultaneously in a high-pressure, timeline-driven environment

• Customer Service Oriented: Willingness to support and provide excellent service to our Sales partners

• Adaptable: Responds to change with a willingness to learn new ways to accomplish work objectives with a positive attitude.

• Communication: Ability to give and receive messages and information in written, oral, and visual formats in a clear and succinct way for a complete understanding of meaning and intent. Strong oral communication skills and ability to interact successfully and collaboratively with others

The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

While performing the duties of this job, the associate is: 

• Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.

• Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.

• Occasionally required to stand, kneel or stoop, and lift and/or move up to 40-50 pounds.

• Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.

As an Inmar Associate, you:

• Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.

• Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.

• Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information and achieve results.

• Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.

• Understand that results are important and focus on turning mission into action to achieve results following the principles of Agile Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.

• Support a safe work environment by following safety rules and regulations and reporting all safety hazards.

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