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Team Manager - RIM - EU R&D Post-Implementation Services (Remote)

extra holidays - extra parental leave - fully flexible

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

European Union

Offer summary

Qualifications:

2+ years Operational or Support Leadership experience, 5+ years IT, Project Management, Consultancy or related field experience, Experience in ITIL principles, Excellent English communication skills and a Bachelor's degree.

Key responsabilities:

Lead teams in operational roles with focus on customer success
Act as a liaison between implementation and maintenance teams
Engage with emerging Biotech clients and manage escalations
Collaborate to ensure customer success post-application implementation

Veeva Systems SME https://www.veeva.com/

5001 - 10000 Employees

See more Veeva Systems offers

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Tired of working with slow, outdated technology and lengthy, drawn-out projects? Interested in making a rapid impact on Life Sciences organizations at the forefront of ground-breaking cures and therapies?

Veeva Systems is looking for a driven, self-motivated Leader looking to get exposure to a critical growth industry with Life Sciences with a passion for empowering a team of strong professionals working closely with pharma and biotech companies with best-of-breed cloud-based technology.

Veeva’s Development Cloud helps organizations eliminate silos and transform business processes across clinical operations, regulatory affairs, and quality management with greater efficiency and compliance.

As a member of the EU Post-Implementation leadership team, the Regulatory Team Manager will be responsible for three main areas:

Build a team of Consultants and Senior Consultants focusing on RIM R&D Post-Implementation work for both SMB and Global accounts (Biotech and large Biopharma)

Help our clients keep their Production Vaults updated with new Features and Best Practices to ensure customer success

Design, plan and drive long-term service growth for a leading cloud software company

Serve as a point of RIM leadership for selected Biotech and large Biopharma accounts

While this is a remote position working off-site with our customers within the EMEA region, occasional on-site meetings may occur. All EU nationalities or EU work permit holders are welcome to join our multi-cultural team.

What You'll Do

Lead a customer-facing team, including resource planning, follow up with their utilization, and ensure their professional growth, leading to Employee Success
Act as liaison managing communication between implementation and maintenance teams
Engage with Emerging Biotech customers, acting as an escalation point
Work together with the EU R&D Post-Implementation leadership team to ensure Customer Success after application implementation was completed for all sizes of customers

Requirements

2+ years of experience in an Operational or Support Leadership role
5+ years of experience working in in IT, Project Management, Consultancy, Technical Product management, or an adjacent business role, ideally in a life science setting
Proven track record of hiring in Hungary or Poland in the IT industry
Deep understanding of ITIL principles
Ability to handle customer escalations, finding an agreement, reaching Customer Success
Proven ability to work both independently and in teams in a dynamic, fast-moving environment
Proven analytical and problem-solving skills
Excellent verbal and written communication skills in English
University degree (At least a Bachelor’s degree is required)
Legal right to work across Europe

Nice to Have

Certification in ITIL ® 4
Experience in the Pharma Regulatory, Quality, or Clinical spaces
Experience with Data or Content Management applications
Direct experience with systems such as Veeva Vault, Documentum, D2, OpenText, SharePoint, FirstDoc, FirstPoint, NextDocs, CARA, MasterControl, TrackWise QMS, BioClinica, IMPACT, Siebel CTMS, Wingspan eTMF, InForm EDC, RAVE, docuBridge, Global Register, goBalto or other QMS, CTMS, RIM, RegIntel, EDC, LMS, eTMF, Study Start-up (SSU) or Safety applications
Fluency in more than one European language

Perks & Benefits

Allocations for continuous learning & development
Health & wellness programs

#RemoteHungary

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.