Spanish Customer Consultant for Accommodation Platform

How would working for AirBnb sound to you?

Exciting? Then we have the perfect opportunity for you!

On behalf of our client, we are looking for a Customer Consultant to join one of the biggest Online Accommodation Platforms to work remotely all over Greece.

Kick-start your career at a company that operates an online marketplace for lodging, primarily home-stays for vacation rentals, and tourism activities.

On a typical day, you’ll:

• Communicate with speed, empathy, and effectiveness with customers via telephone, emails, and online chats
• Identify and assess customers’ needs to achieve customer satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team targets and call handling quotas
• Keep records of customer interactions, process customer accounts, and file documents

Requirements

• Native/ Near-native level of Spanish
• Advanced level of English
• Experience in tourism is desirable, but not essential
• Good MS Office skills
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• Ability to work in shifts (no after midnight shifts)
• This position requires all employees to be located in Greece.

Benefits

• Competitive remuneration package
• Monthly performance-based bonuses
• Extra benefits per working day
• Professional growth opportunities in a leading company in the outsourcing industry
• Multinational and multicultural exposure
• Indefinite duration contract

Only CVs in English will be reviewed.

This position does not provide visa support.

This position requires all employees to be based in Greece.