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Support Engineer

Remote: 
Full Remote
Contract: 
Experience: 
Mid-level (2-5 years)
Work from: 

TexAu logo
TexAu Startup https://texau.com/
11 - 50 Employees
See more TexAu offers

Job description

Company Description

TexAu is a growth automation platform to scale businesses faster. We are the #1 data extraction and web automation platform on the web, trusted by over 6000+ businesses. We have over 180+ automations for 10+ platforms including LinkedIn, Google, Instagram, Twitter, ProductHunt, and Quora.

We are a fully distributed company so you will have freedom of working from anywhere in the world - as long as there are 4-5 hours of overlap with the team.

We launched our platform in January 2020 and in the last 1.5 years, we grew from 0 customers to over 9000+ businesses.

Job Description
  • Chat and respond to customer emails to solve technical issues they are facing
  • Create a report of bugs and repetitive queries from customers every day
  • Sync with the development team to talk about the weekly customer support experience, what things we are lacking, and what needs to be done more for better customer support
  • Write documents and maintain reports of top queries and missing content for the content writing team

Qualifications
  • At least 2 years of previous Technical product support experience is required.

Additional Information

Good to have:

  • Remote work experience

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Report Writing
  • Problem Solving
  • Verbal Communication Skills
  • Customer Service

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