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Customer Service

Remote:

Full Remote

Contract:

Full time

Work from:

United States

Offer summary

Qualifications:

Experience managing social media channels like IG and FB, proficient in tools such as Canva, demonstrated experience in customer service and sales roles.

Key responsabilities:

Communicate with clients and cleaners to confirm schedules at least 24 hours prior, respond to leads from various sources, contact and convert one-time customers to recurring clients, coordinate alternative days for customers if needed, ensure consistent information and emails are sent out

tawk.to Information Technology & Services SME https://www.tawk.to/

201 - 500 Employees

See more tawk.to offers

Job description

Qualifications

Job Summary

Are you looking for a fast-paced job that will allow you to utilize your superior customer service skills in a rewarding environment? We would love for you to become a respected member of our team! As a valued customer service representative, you will be the first line of communication for our customers and will become the trusted face of our company. Earn monetary rewards and prizes as you help drive yourself and your team to successfully meet monthly, quarterly and annual sales goals. Experience the excitement of fostering team unity as you work closely with management and fellow employees to nurture trust and build rapport with our customers.

Requirements

Interact by answering phone calls promptly, responding to emails within 24 hours
Reach out and follow up with all lead generation channels running
Booking cleaning jobs for cleaning technicians - when a customer calls, connecting them to the right cleaner
Someone who is good at managing social media channels - IG and FB
All 24-hour before emails need to be sent out (on how to prepare for their clean)
Organized and resourceful
Knowledge social media channels - IG and FB
Marketing or branding experience is a plus!
Knowledge with tools tawk.to, Canva, FB, IG, Word or Adobe is a Plus!
Good with Written & Verbal Communication Skills
Communicate via teams, email, or phone calls.
Excellent interpersonal skills and customer focused
Excellent people skills and team player
Amendable to work 40 hours in a week

Responsibilities

Call all clients booked in for the day, to ensure they are still on for their clean - ideally at least 24 hours prior
Contact cleaners to ensure they are aware of their schedule for the day - currently 8 cleaners
Responsible to log into the systems at the beginning of the day
All lead gen sources and they would begin to respond to leads and follow up and call back all potentials
If there are customers that have been one-time cleans - call them and try and convert them to maintenance cleans.
If a customer calls, vet t - Ihem, ensure they understand what we offer, check on availability, then coordinate alternative days if that day isn't available
Someone who is ensuring customer is receiving consistent info (re offers), and making emails are going out.
Set up and send email campaigns