Ukrainian - English VRI/OPI Full-Time Vacancy (Remote) at Kalam Customer Experience

We need UkrainianEnglish OPI/VRI Interpreters **

**

Dear Valued Vendor, we need you to provide!

Experienced interpreters with needed headcount in the Requisition for subject language. **

On-boarding Process:**

• Interpreter to watch Orientation session
• Quality will schedule Certification test upon confirmation of watching above session.
• If interpreter passed with score of 10 or more, will be sent Platform and Protocol training
• Once interpreter finishes above training, will be on-boarded through operations.

Interpreters' responsibilities:

• Answer calls in a professional manner, acting according to the Interpreter's code of conduct.
• Be always prepared to take notes during a call.
• Be aware of the specific vocabulary of the industry the interpreter works with (healthcare and medical one, specifically).
• Rendering all messages accurately and completely, without adding, omitting, or substituting.
• Provide the highest level of customer service during interpreting
• Facilitate communication between Limited English Proficient and Client by rendering accurate and complete interpretation of the message. Applying standards of practice
• Go into internal professional training.
• Be eager to get new professional certifications.
• Communicate and report to your team leader.
• Comply with dress code requirements for video remote interpreting.

Their background and experience:

• Fluent in source language (English) and Native in target language "Ukrainian".
• Good knowledge of medical terminology.
• Awareness in legal terminology is a plus.
• High school diploma in your native language.

**Technical requirements:

**_As this position is fully remote, you should provide interpreters' technical requirements for their computers. We need to be sure, that their home office will work effectively. (Attachments)

_ - Internet - ✓ Dedicated high-speed, private, and secured internet connection - ✓ Minimum download speed 20 Mbps (megabits per second) - ✓ Minimum upload speed 10 Mbps (megabits per second) - ✓ Wired Internet, Ethernet Port (Wi-Fi is not allowed) - Systems - ✓ Minimum Windows 10 operating system - ✓ Computers with dual core, 2 GHZ processor, like an Intel Core i5 or superior Minimum 4th Gen - ✓ 8 GB RAM memory minimum - Equipment - ✓ Single device (computer or laptop) which can run required systems (see #2). (No external devices, such as cell phones or tablets, are permitted) - ✓ External monitors and connectors (if applicable). - ✓ Computers must operate in “High Performance” mode, not “balanced” or “power saver”. - ✓ Power adapter plugged in and not operating on battery. - ✓ Chromebook is not allowed. - We only allow USB Headset - Headphones Use a noise cancelling, wired headset with a built-in microphone (no wireless/Bluetooth headphones). The microphone should stay in place once adjusted. No 3.5mm adapter. Bluetooth and other wireless headsets are not allowed.