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German Customer Advisor - remote

Remote:

Full Remote

Contract:

Full time

Work from:

Greece

Offer summary

Qualifications:

Fluent in German and English, Strong MS Office skills, Excellent communication and listening skills.

Key responsabilities:

Manage incoming calls and address customer needs
Build trust through transparent communication
Record interactions and maintain documentation

apply2day Human Resources, Staffing & Recruiting Small startup https://www.apply2day.gr/

2 - 10 Employees

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Job description

Are you a German speaker? Embark on a new adventure where you'll be able to work 100% remotely from all over Greece as a CS advisor for a multinational BPO company! 

Responsibilities

Managing of incoming calls
Identify and access customers’ needs to achieve satisfaction
Build relations of trust through open and interactive communication
Provide accurate, valid, and complete information by using the methods/tools
Keep records of customer interaction, process customer accounts and file documents
Follow communication procedures, guidelines, and policies

Requirements

Native or near to native German language (C2)
Very good command of English language (B2 – C1)
Good MS Office skills
Strong phone contact handling skills and active listening
Excellent communication and presentation skills
Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task, prioritize, and manage time effectively

Benefits