Technical Account Manager - Q4, 2023

FusionTek is a fast growing, industry-leading MSP serving clients nationwide with offices in Seattle, Tampa, and Washington DC. Over the past year we've placed on the Inc 5000, CRN MSP 501 and Channel Futures MSP 500 recognition lists. Our 45+ team members specialize in providing top-notch IT security, IT consulting services and ransomware remediation to small and mid-size organizations.

We are adding an experienced Technical Account Manager to join our team, but we’re not for everyone.

Our rapidly growing team is looking for top tier candidates that share five core values:

• We are team players, collectively working towards a common goal.
• We work each day with a growth mindset focused on the success of our coworkers, clients, and the company.
• We do the right thing with an honest and transparent approach that always puts our clients first.
• We take ownership of our work, always seeing it through to completion.
• We execute quickly and precisely, both internally and externally

If those words resonate with you, we’d love to chat.

The day-to-day goals and activities of our ideal teammate include:

• Is looking for an opportunity to work directly with customers and let their impressive client-focused attitude shine!
• Wants a company that truly cares about its customers and employees.
• Loves a fast-paced, fun, and positive team environment.
• Is extremely detail-oriented and appreciates people who take an organized, systematic approach to achieving success.
• Likes to work in a growing company where your input, contributions and ideas will directly impact the company’s growth and success.
• Is a quick, self-motivated learner who wants to work for a company that will invest in your education and training.
• Loves building relationships with people and providing a true “Wow” experience for clients.

Technical Account Managers work directly with our Sales and Service teams to complete the following tasks:

• Develop a deep understanding of clients' technical environments, business objectives, and challenges.
• Identify and provide technical solutions to align clients IT infrastructure with best practices.
• Provide technical subject matter expertise on products and services to both internal team members and clients.
• Complete technical project scoping including time estimates, products and services.
• Identify new business opportunities among our existing clients.
• Stay informed on new product and service offerings, and curate targeted client lists for new opportunities.

Requirements

Our ideal candidate will have:

• 3-7 years of relevant experience
• A solid understanding of technical systems
• Ability to apply technical solutions in unique environments.
• Client-focused attitude
• Excellent time management skills
• Impressive verbal, written, and communications skills.
• Strong organizational skills
• Knowledge of core business technology concepts and platforms
• Conduct client meetings both onsite and virtually as business needs dictate (daily work location outside of client meetings can be in office or remote).
• All offers will be subject to a background check.

Benefits

We’ll provide you with these great benefits!

• 90% paid medical / dental / vision
• Paid holidays and vacation time
• Fun and energetic company culture
• 401k with 4% company match
• Quarterly bonus based on attainment of specific KPIs
• An excellent position with a growing IT company with potential for advancement; opportunities for career progression and increased responsibilities as the role expands