Senior Solutions Specialist

Required: Top Secret clearance with eligibility for SCI

Remote with up to 40% travel. You may base anywhere in the US, Europe, or Pacific with ready access to a major airport

1. About us

Onebrief is building the future of military decisions. Our product is suitable for operational planning across the force, but we’re focused initially on large-scale OPLANs and CONPLANs.

We’re a true Silicon Valley startup. We’ve raised $21.1M in Venture Capital, and we’re backed by Y Combinator (original backer of Airbnb, Stripe, Reddit, Dropbox). Our advisors include Lieutenant General H.R. McMaster (former National Security Advisor), Lieutenant General Lewis Craparotta (former Commander, Marine Forces Pacific), and Brigadier General Mike Meese (former Social Sciences Dept Head at West Point).

We’re a small and rapidly growing team. We all work remote, and we’re spread across 13 time zones from Hawaii to Germany. Today, there are 35 of us: 25 in product engineering, and 9 former military officers in sales, customer success, and ops.

Our goal is to become the single collaborative planning solution – from the Battalion level up to the Joint Staff, for the US and our allies around the world.

2. About the job

You will report to our Chief Operating Officer. Your single most common task is to implement Onebrief at a new customer. Example:

• USEASTCOM (fictional Combatant Command) has just purchased a Onebrief license. Their headquarters and all of their Service Component Commands will start planning in Onebrief. You fly to the USEASTCOM headquarters routinely to make this happen

• The core planning team is excited about Onebrief, but there’s a lot of other planners and stakeholders who are skeptical. You need win them over

• They’ve seen demos yet, but they’re not familiar with the product. You will need to train them

• If their first major planning event (such as a Mission Analysis conference) is a success, then they’re much more likely to succeed with Onebrief. You will make it a success

You will also:

• Lead our exercise program. We routinely provide exercises, which customers use both to assess our product (before a sale) and learn it (after a sale)

• Use your observations of our users to recommend product improvements

• Provide face-to-face and remote customer support

• Develop an understanding of customer social dynamics in order to support renewals and future sales

• When responding to incidents (product is unavailable, broken, or not delighting the customer), coordinate with the customer and our product engineering team

• Your responsibilities aren’t limited to this list! We’re on this great adventure together, and we’ll each do what it takes for the team to succeed

We’re always growing. If you want more responsibility, it will be easy to find. We’re a fast-growing startup. We were a 4-person company last January and a 35-person company now.

3. About you

• You deeply understand large military headquarters Skillful planners, mainly in the rank of O-4 to O-6, respect you and care what you have to say

• You pay attention to detail. People rely on you. At your previous teams, you had a reputation as a workhorse Example: we’re about to run a planning exercise, which will be USEASTCOM’s first exposure to our product. No one is worried, because they know you’ve taken care of it

• You can get things from large government organizations Example: our engineer needs admin access to a system on JWICS, in order to diagnose technical issues. It’s an unusual request, and no one at the customer knows what to do. Everyone tells you it’s not possible, but you love a bureaucratic challenge. You solve the problem with a few phone calls

• You have technical skill You don’t need to code, but you do need to be savvy. Can you become a power user of our product and talk engineering with the customer?

• You work well with customers You understand them, and they confide in you. Users ask you to have a beer

• You’re intense about our mission. It’s a core part of who you are

• You’re ambitious. We’re getting bigger. You should too

• You hold a current Top Secret clearance with eligibility for SCI

Compensation

$130k to $160k

Substantial Stock Options

Health, Dental, Vision, 401(k)

Compensation Range: $130K - $160K