Offer summary
Qualifications:
Minimum 1 year experience in managing service providers, Analytical skills and problem-solving aptitude, Proficiency with computer tools and ability to prioritize tasks effectively while focusing on customer satisfaction, Strong communication skills, including fluency in English.
Key responsabilities:
- Efficiently manage customer requests allocation among providers and internal teams
- Track and ensure optimal handling of requests, maintain processing traceability
- Participate in provider management reviews analyzing data for process improvement, carry out plans to enhance client satisfaction
- Coordinate between providers, clients, and other Europcar departments ensuring effective service delivery