INTERNAL - Team Leader - International SWAT
Location: UK (Remote)
Hours: Full time (37.5 hours)
Annual Salary: £25,000
Contract: Permanent
Hiring Managers: Dale Watson & Umberto Pezzini
Recruiter: Lucy Hazlewood
Deadline: 19th October
As Team Leader, you will work with a group of designers and Illustrators within the SWAT team. You will be their Line Manager, organise their priorities and support them to achieve their goals. Due to the nature of the SWAT team and the fact that we work with 15+ countries at a time balancing all of their priorities, we are looking for potential leaders who can exhibit a very high level of organisational and planning skills. You will need to plan ahead and scope projects to meet event and Partnership deadlines. We need someone who faces challenges and tasks head-on with a positive attitude.
You will manage a mix of designers and illustrators. You will coach and empower your team to be the best they can be, keeping them up to date on the latest guidance, business updates and processes. You will be highly skilled in engagement and communication, disseminating and delegating where necessary.
Role Responsibilities:
- Organising top priorities, projects and deadlines across the teams using Jira, and the SWAT timesheet;
- General project management/scoping responsibilities such as organisation admin, final sign offs for projects;
- Line management responsibilities - KPIs & Skills matrices, supporting with 1-1 individual team member development, day-to-day support and troubleshooting;
- Monthly reporting on the overall performance of the team;
- Working with Dale Watson and Umberto Pezzini the International Coordinators to ensure deadlines are met;
- Organising team meetings, allocation meetings and 1-1s;
- Reviewing individuals’ datasheet tabs;
- Day to day troubleshooting with team members;
- Answering questions and offering support to team members as well as other team members such as CM & CWs;
- Sharing guidance and best practices with the team to make sure everyone is on target and your team are able to work in a SMART way and as efficiently as possible;
- Organising and leading training;
- Team weekly priorities;
- Onboarding new starters;
- Jira and web/admin support;
- Support International Coordinators with projects involving the SWAT team, specifically focusing on Design and Illustration.
Your weekly activity could include:
Performance
- Creating and maintaining a culture of problem solving and positivity;
- Tracking and supporting with team member productivity;
- Creating measurable targets with team members;
- Setting sprint goals and deadlines;
- Making contract recommendations to the People Team (where necessary), based on collected evidence of performance;
- Inspiring, motivating and empowering individuals;
- Being proactive and confident when making decisions that align with the business goals/KPIs. Working SMART and challenging yourself as well as your team to better themselves and maximise morale and output.
Communication
- Keeping to diary engagements wherever possible and being flexible with availability to team members;
- Being inclusive to all team members, encouraging engagement with social events at Twinkl;
- Creating a feeling of safety within the team, so that individuals are comfortable coming to you with difficult conversations;
- Creating a feeling of safety within the team, so that individuals are open to healthy levels of challenge;
- Showcasing all the Twinkl values and portray this when leading your team. A key emphasis on Leading the Way.
- Keeping International Coordinators up to date with any revelations within the team.
Training
- Onboarding and training new starters, where necessary;
- Encouraging, disseminating or innovating with further training for existing team members;
- Encourage engagement and participation by creating activities for the team to be involved in. An example of this could be workshops explaining a process.
Wellbeing
- Maintaining high levels of wellbeing support for the team members;
- Creatively celebrating productivity and development successes with individuals through the use of quality specific feedback;
- Developing positive relationships in the team and modelling best practice;
- Celebrating success no matter how big or small the achievement.
In this role, you will learn:
- How to use coaching to develop team members’ strengths;
- How to manage performance;
- How to project manage;
- How to run Jira/stand ups/reviews/retros etc.;
- How to develop as a leader at Twinkl;
- How to enable team members to take a problem-solving approach to their work.
You’ll be working with:
- Dale Watson, Umberto Pezzini, Beth Sutton, (the International Coordinators);
- Country Managers and Content Writers;
- The Production Operations team.
Requirements
What we are looking for:
- At least 6 months at Twinkl;
- Understanding / Experience of working in International Production (preference within the SWAT team but not essential);
- Experience in leading projects within the Twinkl team or elsewhere;
- Handling of information sensibly and where appropriate, sensitively;
- Evidence of supporting others at Twinkl work towards the company mission;
- Professional, personable and pragmatic, an ambassador for Twinkl and our values.
If you are not currently a leader at Twinkl, you will be expected to pass a Leadership Interview as well as a role-specific interview. Contact Lucy Hazlewood if you have any questions about the role or process.
How to apply:
Please submit a cover letter that tells us why you are interested in this role and how your skills and experience will help you to be successful.
If you require a reasonable adjustment to the application/selection process to enable you to demonstrate your ability to perform the job requirements please include this at the foot of your covering letter or contact Hope. This will help us to understand any modifications we may need to make to support you throughout our selection process.
Benefits
In return for everything you can bring, we can offer you an exciting role in a fast-growing and dynamic business, with plenty of career opportunities.
Here’s a couple of the things that make Twinkl a great place to be:
- A friendly, welcoming and supportive culture. We believe work should be fun and always put people before process
- Diversity, inclusion and belonging - our Employee Network Program includes working groups for LGBTQ+, People of Colour, Disabilities (visible and invisible), Women in Tech and Working Parents.
- From day 1 - Westfield Health, 29 annual leave days per year plus up to four additional days that may be awarded each year by the company, flexible working policy with opportunities to work from home, Twinkl subscription, access to a financial wellbeing coach and platform
- After probation - company sick pay and cycle to work scheme
- Long term service reward after 2+ years of service - Life insurance, enhanced pension contribution, enhanced maternity pay, enhanced adoption pay and enhanced paternity pay.
