Offer summary
Qualifications:
Hold a bachelor's or master's degree in IT with 4-5 years of relevant experience in Service Desk or IT production environment, Ability to liaise between multiple teams, manage crisis situations, collaborate with internal and external experts, and communicate effectively in English.Key responsabilities:
- Develop incident, request, problem, CMDB management processes, tools, ensure their effectiveness and improvement, provide information to operational teams and managers
- Manage major incidents, operational crisis cells, mobilize resources for timely incident resolution, track corrective and curative actions, communicate internally and externally
