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Ukrainian/English interpreters (Full-time) (Remote)

Remote: 
Full Remote
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Offer summary

Qualifications:

Fluency in English and Ukrainian, Knowledge of medical and legal terminology, High school diploma in Ukrainian, Technical specifications for remote work.

Key responsabilities:

  • Answer calls professionally
  • Take accurate notes
  • Facilitate communication during interpretation
  • Comply with industry standards and protocols
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Kalam Customer Experience SME https://www.kalam.cx/
51 - 200 Employees
See more Kalam Customer Experience offers

Job description

We need Ukrainian < >English OPI/VRI Interpreters



Dear Valued Vendor, we need you to provide!

Experienced interpreters with needed headcount in the Requisition for subject language. **

On-boarding Process:**

  • Interpreter to watch Orientation session
  • Quality will schedule Certification test upon confirmation of watching above session.
  • If interpreter passed with score of 10 or more, will be sent Platform and Protocol training
  • Once interpreter finishes above training, will be on-boarded through operations.

Interpreters' responsibilities:

  • Answer calls in a professional manner, acting according to the Interpreter's code of conduct.
  • Be always prepared to take notes during a call.
  • Be aware of the specific vocabulary of the industry the interpreter works with (healthcare and medical one, specifically).
  • Rendering all messages accurately and completely, without adding, omitting, or substituting.
  • Provide the highest level of customer service during interpreting
  • Facilitate communication between Limited English Proficient and Client by rendering accurate and complete interpretation of the message. Applying standards of practice
  • Go into internal professional training.
  • Be eager to get new professional certifications.
  • Communicate and report to your team leader.
  • Comply with dress code requirements for video remote interpreting.

Their background and experience:

  • Fluent in source language (English) and Native in target language "Ukrainian".
  • Good knowledge of medical terminology.
  • Awareness in legal terminology is a plus.
  • High school diploma in your native language.

**Technical requirements:

**As this position is fully remote, you should provide interpreters' technical requirements for their computers. We need to be sure, that their home office will work effectively. (Attachments)
- Internet - ✓ Dedicated high-speed, private, and secured internet connection - ✓ Minimum download speed 10 Mbps (megabits per second) - ✓ Minimum upload speed 3 Mbps (megabits per second) - ✓ Wired Internet, Ethernet Port (Wi-Fi is not allowed) - Systems - ✓ Minimum Windows 10 operating system - ✓ Computers with dual core, 2 GHZ processor, like an Intel Core i3 or superior Minimum 4th Gen - ✓ 8 GB RAM memory minimum - Equipment - ✓ Single device (computer or laptop) which can run required systems (see #2). (No external devices, such as cell phones or tablets, are permitted) - ✓ External monitors and connectors (if applicable). - ✓ Computers must operate in “High Performance” mode, not “balanced” or “power saver”. - ✓ Power adapter plugged in and not operating on battery. - ✓ Chromebook is not allowed. - We only allow USB Headset - Headphones Use a noise cancelling, wired headset with a built-in microphone (no wireless/Bluetooth headphones). The microphone should stay in place once adjusted. No 3.5mm adapter. Bluetooth and other wireless headsets are not allowed.

Required profile

Experience

Spoken language(s):
EnglishUkrainian
Check out the description to know which languages are mandatory.

Other Skills

  • Verbal Communication Skills
  • Professionalism
  • Adaptability
  • Teamwork
  • Customer Service

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