Offer summary
Qualifications:
Minimum 5 years experience with Oracle Utilities Customer Care and Billing application, Strong knowledge of CCB Java, PL/SQL development, File Management Transfer, and JavaScript..
Key responsabilities:
- Manage support ticket system, evaluate patches and approvals.
- Maintain Oracle CCS configuration, BI Publisher reports, and utility industry expertise.
- Collaborate with teams to determine solutions, develop user training and system documentation.
- Monitor system alerts, provide customer support, and assist in developing 'RUN' processes.