(fluent German) Customer Support Consultant (Remote)
75% Flex- Remote from:Ukraine
(fluent German) Customer Support Consultant (Remote)
Offer summary
Qualifications:
Fluent in German and English (both C1 level), Analytical and research skills, Customer-oriented and responsible attitude, Experience with CRM systems and native speakers, or participation in international exchange programs.Key responsabilities:
- Stay updated with technology trends
- Implement customer happiness best practices
- Provide support via phone calls, emails, and liaise with developers
- Become a product expert and grow continuously
Job description
Your missions
Passionate about the latest trends in Tech?
What if you had a chance to be a part of the world's leading Hardware, Software or SaaS solutions? Imagine team-mates who speak 50+ languages and have the most diverse professional and cultural backgrounds.
Join our SupportYourApp team as a Customer Support Consultant to kick-start your career in Tech. Get the most agile digitalized training and emerge into technical, and business knowledge of a product to provide a seamless experience for users all over the globe 🌎 Excited? Let's see what it takes.
What you will do:
- Always be up-to-date with the cutting-edge technology;
- Apply the latest and greatest customer happiness practices;
- Provide omni-channel support via phone calls and emails;
- Communicate with developers and other departments of various IT-companies;
- Become a product expert and constantly grow.
Requirements:
- Fluent German and English (both C1 level);
- Analytical & Research Skills;
- Customer-oriented and responsible attitude.
Would be a great plus:
- Experience with CRM systems;
- Experience with native speakers;
- International exchange programs participation.
Benefits:
- Fixed or flexible schedule;
- Possibility to work remotely;
- Competitive compensation;
- Paid intensive training and trial period;
- Great management with no bureaucracy;
- Good bonuses for referring friends (referral program);
- SupportYourApp Medical Policy;
- Occasional business trips.
Who are we?
SupportYourApp is a Support-as-a-Service international company that provides BPO services for other IT companies around the globe. We work with clients from 30+ countries and speak 50+ languages.
Grab your chance to join them, and send us your CV in English, pointing out your outstanding skills!
We are a family of like-spirited people determined to make the world a happier place, one satisfied customer at a time. We treat our team like our clients, surrounding them with an unlimited care, individual approach, and a wholesome positive experience.
Visit our website: www.supportyourapp.com
Required profile
Experience
Hard Skills
Soft Skills
- Passionate about technology
- Excellent communication and interpersonal skills
- Adaptability to agile digitalized training
- Positive and proactive attitude
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