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(fluent German) Customer Support Consultant (Remote)

fully flexible

Remote:

Remote First

Contract:

Full time

Work from:

Ukraine

Offer summary

Qualifications:

Fluent in German and English (both C1 level), Analytical and research skills, Customer-oriented and responsible attitude, Experience with CRM systems and native speakers, or participation in international exchange programs.

Key responsabilities:

Stay updated with technology trends
Implement customer happiness best practices
Provide support via phone calls, emails, and liaise with developers
Become a product expert and grow continuously

SupportYourApp Large https://linktr.ee/

1001 - 5000 Employees

See more SupportYourApp offers

Job description

Passionate about the latest trends in Tech?

What if you had a chance to be a part of the world's leading Hardware, Software or SaaS solutions? Imagine team-mates who speak 50+ languages and have the most diverse professional and cultural backgrounds.

Join our SupportYourApp team as a Customer Support Consultant to kick-start your career in Tech. Get the most agile digitalized training and emerge into technical, and business knowledge of a product to provide a seamless experience for users all over the globe 🌎 Excited? Let's see what it takes.

What you will do:

Always be up-to-date with the cutting-edge technology;
Apply the latest and greatest customer happiness practices;
Provide omni-channel support via phone calls and emails;
Communicate with developers and other departments of various IT-companies;
Become a product expert and constantly grow.

Requirements:

Fluent German and English (both C1 level);
Analytical & Research Skills;
Customer-oriented and responsible attitude.

Would be a great plus:

Experience with CRM systems;
Experience with native speakers;
International exchange programs participation.

Benefits:

Fixed or flexible schedule;
Possibility to work remotely;
Competitive compensation;
Paid intensive training and trial period;
Great management with no bureaucracy;
Good bonuses for referring friends (referral program);
SupportYourApp Medical Policy;
Occasional business trips.

Who are we?

SupportYourApp is a Support-as-a-Service international company that provides BPO services for other IT companies around the globe. We work with clients from 30+ countries and speak 50+ languages.
Grab your chance to join them, and send us your CV in English, pointing out your outstanding skills!

We are a family of like-spirited people determined to make the world a happier place, one satisfied customer at a time. We treat our team like our clients, surrounding them with an unlimited care, individual approach, and a wholesome positive experience.

Visit our website: www.supportyourapp.com