At Siena, we are building the world's first autonomous customer service platform, leveraging artificial intelligence to enable machines to engage in useful and empathic conversations. Our platform is the first of its kind, designed to work out-of-the-box to effectively solve customer problems across all digital channels.
Our self-service, autonomous CX platform uses advanced natural language processing techniques to communicate with customers in a natural tone and promptly answer questions, while also utilizing conversation redirecting algorithms to develop a human + AI operating model. As a result, companies see a significant reduction in ticket backlogs, a marked improvement in customer experience, improved ability to manage unpredictable conversation volumes, and an increase in agent capacity to handle high empathy cases.
If you're excited about artificial intelligence and the intersection of human-to-machine communications, and want to be part of a remote team who is driving innovation and making a real impact, then come join us in pushing the boundaries of AI and CX performance.
Team and culture:
Ownership. We do meaningful work and we own it 100%. We share wins with the team and take individual responsibility when things don't pan out. It takes courage to take responsibility even in the face of failure. Be an owner and you'll thrive here.
Autonomy. We have the ability to unblock ourselves, search for answers before asking for help, and make reasonable decisions within our scope without seeking consensus from others.
Customer-first. We understand our customers and optimize to build the best product for them.
Impact. We take our work seriously. We’re a small squad on a mission to change ecommerce for the better.
Open & thoughtful communication. We prefer an async way of working with a focus on deep work vs. endless meetings and politics.
The role & what you'll be doing:
In the role of senior backend engineer, you own projects end to end. Ownership is yours - take over new and existing product features.
You'll contribute with ideas and constructive feedback to the product's development from the roadmap all the way to architecture.
You'll develop and collaborate closely with the Product team to slice and dice scope and deliver piece by piece.
Building products: 80% of time by building new software products, or improve existing features.
Mentorship: you have the ability to mentor and lead other members about 20% of time if you have an appetence for it.
Problem-solving: you unblock yourself and other team members when they hit a roadblock.
Join the team if you:
Have previous experience working on the backend for 4+ years - ideally with NodeJS, Typescript & Express
Are familiar with the AWS cloud system. (EKS, ECS, Fargate)
Have experience working with Postgres (or similar)
Have experience with CI/CD (GitLab, Github, Jenkins or similar)
You are product-focused and have the ability to build microservices products by understanding the business and customers.
You have the drive and focus to get challenging projects over the finish line while meeting deadlines.
You love solving problems and writing elegant code.
You are proud of your microservices architecture skills. But don't like to brag.
You thrive in a fast-paced environment.
We're not aiming for expert levels in Node.js, but rather cross-language minded engineers that view and use stacks as problem-solving tools, not the solution.
Impress us even further:
You have a high degree of technical knowledge around scaling systems.
You have been in a startup from Seed to exit.
You have experience working in remote teams.
Benefits
🏠 The flexibility to work from anywhere, even if it's just from the comfort of your own bed (because let's face it, who doesn't love a good WFH situation?)
🌞 Flexible working hours, because who said you can't design your day on your terms?
💸 Competitive salaries, smaller egos. We offer highly competitive salaries and equity, because we're building this together.
🌴 Time off? More like time on. With unlimited paid time off and a minimum of 15 days off per year, you'll have plenty of time to explore the world (or just your couch).
📖 "Edu-tainment" budget - an annual budget to continue learning and expanding your horizons. It's like getting a raise without having to ask for it. We invest in you, so you can continue to invest in yourself.
At Siena, our success depends on surrounding ourselves with exceptional talent and cultivating a culture that fosters happiness, encourages challenge, and empowers individuals to perform at their peak. We're methodically constructing this environment from its very foundation. I hope that excites you enough to apply.
Siena provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
