Offer summary

Qualifications:

Minimum of 3+ years experience in servicing strategic accounts., Experience in a Client or Customer Success role in cloud/SAAS or audio video industries., Excellent verbal and written communication skills, with the ability to present to executives., BA/BS degree or equivalent work experience, with strong product knowledge in Video/Audio Collaboration..

Key responsibilities:

Build and maintain long-term relationships with stakeholders in assigned accounts.

Conduct ongoing account meetings to communicate best practices and new feature releases.

Create and deliver monthly reports highlighting customer successes and optimization recommendations.

Analyze customer account trends and collaborate with internal stakeholders to ensure quality standards are met.

Job description

We are looking for an amazing Customer Success Manager (CSM) to join our team in Manila, Philippines. The ideal candidate will build strong relationships with customers ensuring successful deployment of Zoom products and services. Your efforts will drive customer satisfaction and happiness.

Job Description

The CSM is the Trusted Advisor, manages deployment, and product adoptions for customer accounts
Develop and maintain long-term relationships with stakeholders within assigned accounts
Conduct on-going account meetings to communicate best practices, develop plans for expanded functional usage, provide use case examples for leveraging key product functionality and communicate new feature releases
Plan and conduct on-boarding and training for new customers
Closely manage and nurture accounts to identify and eliminate risk attribution
Create and deliver monthly reports to highlight customer successes and provide on-going recommendations for further optimization
Analyze customer account trends and provide feedback to internal stakeholders to ensure quality standards, customer requirements, and features are properly deployed and addressed
Collaborate with key internal stakeholders with demonstrated ability to take direction and produce required results

Qualifications

Minimum of 3+ years experience and a proven track servicing strategic accounts
Previous experience working in a Client or Customer Success role within one of these industries: cloud/SAAS and audio video venders
Ability to demonstrate account portfolio planning competency, ability to prioritize work and strong time management skills are required
Possess excellent verbal and written communication skills, including ability to present to executive and key decision makers
CRM experience with Salesforce.com preferred
Ability to deliver customized presentations and demonstrations via web conference
BA/BS degree or equivalent work experience
Strong product knowledge of Video / Audio Collaboration with ability to articulate how to best use and deploy the service
Strong acumen of software industry
Great interpersonal skills with a positive attitude