Offer summary

Qualifications:

Fluency in Italian and English, both written and spoken., Previous experience in customer service, especially in entertainment or digital media., Excellent communication and problem-solving skills., Familiarity with customer support tools relevant to online music and podcasts..

Key responsibilities:

Deliver exceptional customer support to Italian-speaking users.

Assist with inquiries related to account management and subscription services.

Resolve complaints and technical issues effectively.

Document customer interactions and collaborate with product teams for feedback.

Job description

Patrique Mercier Recruitment PT is excited to introduce a fantastic opportunity for an Italian Speaking Customer Support representative for the Online Music & Podcast Department. Guided by our philosophy 'With a new dawn comes your Next Job!', we specialize in connecting passionate professionals with leading organizations in dynamic industries such as entertainment and technology. In this role, you will be responsible for providing exceptional support to Italian-speaking customers, ensuring they have a seamless experience while using our client's online music and podcast services. If you love music and podcasts and have a knack for helping others, this position is perfect for you!

Responsibilities

Deliver top-notch customer support to Italian-speaking users of the music and podcast platform.
Assist customers with inquiries related to account management, content access, and subscription services.
Resolve any complaints or technical issues swiftly and effectively.
Document each customer interaction accurately in the customer support system.
Collaborate with the content and product teams to provide insights on customer feedback.
Stay updated about the latest music and podcast offerings to provide informed assistance to users.
Encourage a positive community atmosphere by engaging with users and promoting new content.

Requirements

Fluency in Italian and English, both written and spoken.
Previous experience in customer service, particularly in the entertainment or digital media industries.
Excellent communication skills and a passion for delivering outstanding support.
Strong problem-solving skills with the ability to handle diverse customer needs.
Familiarity with customer support tools and platforms relevant to the online music and podcast sectors is a plus.
Ability to work independently in a remote environment while maintaining productivity.
A strong enthusiasm for music and podcasts, combined with a genuine desire to help customers.

Benefits