Offer summary

Qualifications:

Fluency in German and English, both written and spoken., Previous experience in customer service, especially in technology or social networking., Strong interpersonal skills with a customer-focused mindset., Proficient in using customer support tools and standard office software..

Key responsabilities:

Provide exceptional customer support to German-speaking users via phone, email, and chat.

Assist customers with inquiries about account management and app features.

Document customer interactions and ensure timely follow-up on escalated issues.

Collaborate with product and technical teams to improve app functionality based on user feedback.

Job description

Patrique Mercier Recruitment FR is focused on connecting skilled professionals with exciting career opportunities. We are currently looking for a German Speaking Customer Support Representative for the Dating & Social Networking Apps Department. This role is ideal for individuals who are passionate about technology and enjoy helping users navigate and make the most of their social experiences.

Responsibilities

Provide exceptional customer support to German-speaking users of dating and social networking apps through phone, email, and chat.
Assist customers with inquiries regarding account management, app features, and troubleshooting issues.
Effectively resolve user complaints and ensure a positive experience for all app users.
Document customer interactions accurately and ensure timely follow-up on all escalated issues.
Collaborate with product and technical teams to address user feedback and improve app functionality.
Educate users about best practices for online dating and networking safety.
Collect and analyze customer feedback to support continuous improvement of applications and services.

Requirements

Fluency in German and English, both written and spoken.
Previous experience in customer service, particularly within the technology or social networking sector.
Strong interpersonal skills and a customer-focused mindset.
Ability to understand and explain technical concepts clearly to users.
Proficient in using customer support tools and standard office software.
Strong problem-solving skills and the ability to work efficiently in a fast-paced environment.
Willingness to work flexible hours, including evenings and weekends as required.

Benefits