Account Manager

Account Manager Position

Sales Department

Freelance / Full time
Shift: Monday to Friday from 8 am to 5 pm Montreal time 
Working from home

About Us:

For over 15 years, Corporate Stays has been the trusted leader in providing exceptional temporary housing solutions across Canada. We specialize in premium, fully furnished residences that cater to the unique needs of professionals, families, and individuals in transition. Our expert team takes a personalized approach, collaborating with each guest to find the perfect match in terms of size, location, amenities, and budget.

Every Corporate Stays suite is meticulously designed by our company Casa Suarez and furnished to a five-star standard, offering the comforts and conveniences of home. With a vast network of over 10,000 suites in hundreds of cities, we can accommodate any requirement, whether it's for business travel, employee relocation, insurance claims, or extended stays.

Discover a place where comfort meets convenience, where temporary feels like home. Experience the Corporate Stays difference. Globally, a team of over sixty passionate corporate housing specialists and partners hand-pick and personally manage each property to ensure that guests are offered the very best. As a full-service corporate housing provider, CorporateStays.com offers guests complimentary concierge services and worldwide guest support to provide travellers with the perfect place to stay while away from home.

Job Summary:
The Account Manager is responsible for managing and growing relationships with corporate clients, ensuring an exceptional client experience, and meeting revenue targets. This role involves coordinating with internal teams, maintaining client satisfaction, and identifying opportunities for business growth in the Canadian market.


Key Responsibilities:

1. Client Relationship Management:
   
   
   • Serve as the primary point of contact for assigned corporate accounts.
   • Build and nurture long-term relationships with clients, understanding their unique needs.
   • Act as a trusted advisor, ensuring clients receive tailored housing solutions.
2. Account Growth and Retention:
   
   
   • Identify upselling and cross-selling opportunities within the client portfolio.
   • Proactively manage client renewals and ensure high retention rates.
   • Monitor client satisfaction through regular check-ins and feedback collection.
3. Collaboration and Coordination:
   
   
   • Work closely with the operations, reservations, and guest services teams to ensure seamless service delivery.
   • Provide accurate details about client preferences and requirements to internal teams.
   • Resolve any client concerns promptly and professionally.
4. Performance Tracking and Reporting:
   
   
   • Meet or exceed revenue and performance targets.
   • Maintain accurate client records using CRM tools.
   • Report regularly on account activity and client feedback to the team leader.
5. Market Insights:
   
   
   • Stay informed about market trends, competitors, and client industry changes.
   • Contribute insights to improve offerings and client engagement strategies.

Qualifications:

• Bachelor’s degree in business, hospitality, or a related field (preferred).
• 2+ years of experience in account management, sales, or client relations, ideally in the hospitality or corporate housing sector.
• Excellent communication and negotiation skills.
• Proven track record of meeting or exceeding performance targets.
• Strong organizational skills and attention to detail.
• Proficiency in CRM software and Microsoft Office Suite.
• English level C1 and French would be a plus

Preferred Skills:

• Experience working with corporate clients or in the hospitality industry.
• Knowledge of the Canadian corporate housing market.
• Multilingual skills( French is a plus)

Why Join Us?

• Be part of a dynamic, client-focused team.
• Opportunities for professional growth within a growing company.
• Work in a collaborative and supportive environment.