Account Manager

Account Manager 

Who are we? 

We’re Zensai. As a solution, we are the only fully comprehensive talent development suite built for Microsoft 365 and Teams. Our products, Learn365, Engage365, and Perform365, empower people and businesses to unleash their full potential through personalized learning, engagement, and performance management. As a company, we are a talented group of more than 200+ individuals with a mission to put people in control of their own success — empowering them every day to be their best version. Truly focused. Truly motivated. Truly thriving. 

We believe in putting people over platform, centering authentic relationship building with our customers, and helping to transform the way people grow smarter. 

What’s it like to work with Zensai? 

In one word: fun. In a few more words: dynamic, collaborative, innovative, with a strong helping of continuous learning. 

At Zensai, we have a strong intercultural foundation for our global team, which requires thoughtful collaboration and intentional teamwork. We’re dedicated to creating and upholding an inclusive workplace where all employees feel valued and supported. Our team members are passionate about their work and are driven to achieve goals, both personally and professionally. And though we believe in working hard, we also believe in having fun and enjoying ourselves while we empower individuals across the world. 

 
Tell me about the role. 

The Account Manager is a key member of the Revenue Operations team at Zensai, reporting directly to the Regional Sales Manager while working closely with cross-functional teams including Sales, Customer Success, and Marketing. This role is instrumental in managing and expanding customer relationships, driving revenue growth, and ensuring long-term customer success. 

This role requires a proactive mindset, as you will be responsible for expanding our install base business and actively convincing customers of the value of Zensai’s Human Success platform. You will focus on the Nordics and Benelux regions, working with a diverse customer base, ranging from small businesses to larger enterprises. 

As an Account Manager, you will oversee the entire customer lifecycle, maintaining the commercial part of the customer relationship in close cooperating with the Customer Success Manager (CSM) team. You will establish and nurture relationships with key decision-makers, particularly L&D and HR professionals, and explore opportunities for upselling additional solutions. 

Your responsibilities will include running outbound campaigns in collaboration with Marketing, identifying expansion opportunities, and engaging clients in meaningful discussions about their business needs. By positioning Zensai as the go-to solution, you will play a pivotal role in increasing customer adoption and share of wallet. 

A day in the life of an Account Manager. 

Your day starts with reviewing your pipeline and identifying key accounts that present upsell opportunities. You analyze customer engagement with the learning platform and pinpoint those who could benefit from additional solutions. 

You then hop on a call with an existing customer, an HR manager at a mid-sized company in the Nordics, who recently adopted Zensai’s platform. They are seeing strong engagement but haven’t yet explored the full range of capabilities. You guide them through the benefits of expanding their usage, discussing how the new Human Success platform can enhance their employee development strategy. 

Later, you collaborate with Marketing to plan an outbound campaign targeting existing customers who have attended webinars or shown other signs of interest. You prepare outreach emails and LinkedIn messages, ensuring a personalized approach for key accounts. 

In the afternoon, you follow up on ongoing deals, check in with your key contacts, prepare the quotes and close the deals. Throughout the day, you stay engaged with your team via virtual meetings and messaging platforms, ensuring alignment on key initiatives. 

Before wrapping up, you join a cross-functional strategy session to discuss regional growth. You bring insights from recent customer conversations, highlighting trends in HR software adoption and sharing feedback that helps refine Zensai’s positioning in the market. 

Tell me about the benefits available. 

As a team member at Zensai, you can enjoy: 

• A competitive salary and benefits package, including commissions with On-Target Earnings (OTE). 

• No cap on commissions—your hard work directly translates into rewards. 

• An opportunity to work with a talented and passionate team that values innovation, creativity, and collaboration. 

• Fully remote work with all the necessary tools to support your home office setup. 

• Professional development opportunities and a clear career growth path within the company. 

• The chance to make a positive impact on the future of our Human Success mission and contribute to the growth of our company. 

What type of person succeeds in this role? 

Our most successful Account Managers demonstrate: 

• Proactive Sales Ability: Confidence in convincing customers to expand their adoption of Zensai’s solutions, rather than just responding to existing demand. 

• Strategic Thinking: Ability to align customer needs with Zensai’s solutions and develop account growth plans. 

• Relationship Building: Strong interpersonal skills to build and maintain lasting customer relationships, particularly with L&D and HR professionals. 

• Cross-Functional Collaboration: Partnering with Marketing and CSMs to drive outbound campaigns and customer expansion strategies. 

• Excellent Communication: Ability to clearly articulate complex ideas and provide compelling recommendations. 

• Resilience & Adaptability: Thrives in a fast-paced environment and embraces change as opportunities arise. 

• Goal-Oriented Drive: A competitive spirit with a focus on exceeding targets and driving revenue growth. 

What experience are we looking for? 

• 2+ years of experience in an Account Management, Customer Success, or Sales role within a B2B SaaS or HR software company. 

• Strong proficiency with CRM software (e.g., Microsoft Dynamics, Salesforce) to track account activities and pipeline management. 

• Proven track record of achieving or exceeding revenue targets through both inbound and outbound sales efforts. 

• Experience working with cross-functional teams to support customer success and business growth. 

• Confidence in leading strategic customer conversations, including contract renewals, upsells, and expansion opportunities. 

• Familiarity with Talent Management systems, Learning Management or HR software is a plus. 

If you are passionate about proactively driving sales, building relationships, and making a significant impact, we would love to hear from you. Join our team and be part of a dynamic and supportive environment where your contributions are valued, and your growth is encouraged. 

What are the next steps? 

We’ve tried to make the application process as streamlined and painless as possible. Below you can have a peek at our hiring process, so you know what to expect. 

1. Click the apply button on this page. 

2. Next, you’ll be taken to another form where you’ll upload your resume and add a cover letter if you wish. 

3. After the application is completed and you’ve clicked ‘Send’, you’ll receive a confirmation email, so you know that your application has been received. 

4. Within approximately 20 days, you will hear from our recruitment team for an update on your application. 

5. If our team thinks the role is a great match for your profile, we will reach out to schedule a first interview. This will normally be a 15-minute chat to hear more about you and we will also share more about Zensai.  

6. After this conversation, we will provide feedback on our conversation and let you know if we’d like to keep progressing with you along the hiring journey.  

7. If we both see a match in each other, we’ll invite you along for an interview together with the hiring manager. This will usually be a 1-hour meeting through Teams.  

8. Within an average of 35 days, you’ll know if it’s a “Yes, please!” or a “Maybe later” for joining our team. 

*Note: For all positions, references will be required to validate your application. 
 

We look forward to learning more about you and (hopefully) welcoming you onto the team soon!