Customer Success Manager (APAC, EMEA or US)

Company Overview

Eventus provides state-of-the-art, at-scale trade surveillance software across all lines of defense. Its powerful, award-winning Validus platform is easy to deploy, customize and operate across equities, options, futures, foreign exchange (FX), fixed income and digital asset markets. Validus is proven in the most complex, high-volume and real-time environments of Eventus’ rapidly growing client base, including tier-1 banks, broker-dealers, futures commission merchants (FCMs), proprietary trading groups, market centers, buy-side institutions, energy and commodity trading firms, and regulators.

Positions (3)

• Customer Success Manager – APAC (ideally located in Singapore, Hong Kong, or Sydney)
• Customer Success Manager – US (ideally located on the East Coast)
• Customer Success Manager – EMEA (ideally located in London or Paris)
  
  

Position Overview

We are seeking a Customer Success Manager (CSM) to join our growing team in APAC. The CSM will serve as a strategic partner to our clients, ensuring they derive maximum value from our Validus platform. This role is focused on building long-term customer relationships, driving adoption, and proactively identifying opportunities for expansion and optimization.

Responsibilities

• Act as the primary point of contact for customers, fostering strong relationships to drive satisfaction, retention, and advocacy
• Guide clients through onboarding and implementation, ensuring seamless adoption and success with the Validus platform
• Partner with customers to understand their business needs and proactively recommend solutions to maximize value Conduct regular check-ins, business reviews, and training sessions to ensure continued engagement and product utilization
• Collaborate with internal teams (Sales, Product, and Engineering) to escalate customer feedback, resolve issues, and drive product improvements
• Analyze customer usage data and trends to identify expansion opportunities, upsell/cross-sell potential, and risks of churn
• Educate customers on industry trends, regulatory requirements, and best practices to optimize their use of Validus Serve as the customer’s advocate within Eventus, ensuring their voices are heard and their needs are met
• Represent Eventus at industry events, conferences, and customer meetings to strengthen relationships and promote our solutions
  
  

Required Qualifications

• 3+ years’ experience in capital markets at a bank, exchange, brokerage or similar or at a fintech supporting these clients
• Demonstrated knowledge across multiple financial asset classes (equities, fixed income, commodities, futures, FX, or digital assets)
• Ideally regionally located near financial market centers (see cities noted above)
  
  

Qualifications

• Proven experience in Customer Success, Account Management, or Client Services within a SaaS, fintech, or financial services company
• Strong knowledge of capital markets, trade surveillance, and regulatory compliance is highly preferred
• Excellent interpersonal and communication skills, with the ability to engage with stakeholders at all levels
• Ability to manage multiple accounts, prioritize tasks, and work in a fast-paced, high-growth environment
• Analytical mindset with experience using data-driven insights to drive customer engagement and success
• Familiarity with APIs, system integrations, and troubleshooting methodologies is a plus
• Experience working within the region applying for and understanding of local financial market regulations preferred
• Willingness to travel occasionally for customer meetings and industry events
  
  

Benefits & Perks

• Fully Remote Company
• Competitive Compensation
• Stock Options
• Health, Dental, Vision & Disability Coverage
• Unlimited PTO
• Flexibility