Customer Success Account Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description: 

Customer Success Account Manager at Ingram Micro in Diegem

Be part of our together.

At Ingram Micro, we help businesses grow by unlocking the full potential of technology. As a global leader in IT distribution and supply chain services, we partner with the world’s leading tech brands to deliver smart, scalable solutions. We’re now looking for a Customer Success Account Manager to join our growing team in Belgium and play a key role in driving long-term value for our customers.

About Ingram Micro

Ingram Micro is a global technology leader, reaching nearly 90% of the world's population. We play a crucial role in the IT distribution channel, connecting technology manufacturers and cloud providers with business technology experts. Our strengths lie in:

• Extensive market reach and a diverse portfolio of solutions and services.
• A focus on innovation and strategic growth.
• A culture driven by collaboration, entrepreneurship, and development.

Your role in our team

As a Customer Success Account Manager, you are the strategic link between Ingram Micro and our key customers. You build, grow, and nurture long-term relationships with a portfolio of mid to high-value accounts, ensuring they receive maximum value from our services and solutions.

You are proactive in identifying upsell and cross-sell opportunities, support customer onboarding and adoption processes, and act as a trusted advisor in aligning client goals with Ingram Micro’s portfolio. You create demand by identifying needs, solving problems, and acting as a voice of the customer internally. Your efforts drive customer satisfaction, retention, and growth.

What will you do?

In this role, you will:

• Manage a portfolio of B2B customers as their primary point of contact
• Build strong relationships and understand each client’s business needs
• Promote Ingram Micro’s full range of products and solutions to support customer growth
• Collaborate with internal teams to deliver tailored, value-driven solutions
• Drive customer onboarding, adoption, retention, and revenue growth through upsell opportunities
• Stay informed on industry trends and customer insights to maximize success

What do you bring?

To be successful in this role, you have:

• A minimum of 5 years of experience in account management, sales, customer success, or a related field
• Proven ability to manage complex customer relationships and deliver strong customer outcomes
• A commercial mindset with a passion for building partnerships and driving business value
• Strong communication and interpersonal skills – able to engage stakeholders at all levels
• Experience working in the IT or technology industry is a plus
• Fluent in English and Dutch and/or French

Why choose Ingram Micro?

We offer:

• A competitive salary and performance-based commission (30% of base salary, driven by a team target).
• A company car or mobility budget.
• Meal vouchers, eco vouchers, and a home working allowance.
• Hospitalization insurance and a pension plan.
• Laptop and peripherals for an optimal remote work setup.
• 16 voluntary hours per year to give back to the community.
• Three weeks of remote work per year (in consultation with your manager).
• Continuous learning opportunities, including LinkedIn Learning and other (technical) certifications.

Ready to take the next step?

Do you want to be part of our team? Apply today via the button below and find out if you are our new Customer Success Account Manager at Ingram Micro in Diegem!