Senior Account Manager – Client Success & Retention

Senior Account Manager – Client Success & Retention

📍 Remote (US Time Zones Preferred) | 💼 Full-Time

Empower clients. Drive outcomes. Strengthen partnerships.

Join a high-growth, product-led company building AI-powered platforms for automating sales, marketing, and customer operations. As a Senior Account Manager – Client Success, you’ll lead post-sale relationships, guide onboarding, and ensure long-term client satisfaction and retention.

What You’ll Do:

• Manage the full post-sale lifecycle for a portfolio of strategic accounts

• Lead onboarding, training, and ongoing support for AI-driven platforms

• Develop a deep understanding of each client’s goals, workflows, and success metrics

• Conduct regular check-ins and strategic business reviews to align product usage with outcomes

• Identify and mitigate churn risks with proactive engagement

• Collaborate with product and engineering to advocate for client needs

You’re a Good Fit If You:

• Have 3–5+ years of experience in client success, account management, or a similar role

• Excel in managing B2B relationships and communicating with multiple stakeholders

• Are organized, detail-oriented, and capable of handling multiple priorities

• Have a passion for delivering high-impact client experiences

• Bonus: experience with SaaS or AI-driven tools, and platforms like Slack, Airtable, HubSpot

Why You’ll Love It:

• Fully remote team with flexible working hours

• Opportunity to directly shape client outcomes and success frameworks

• Work with an innovative product in a fast-scaling AI company