Furniture Account Manager

The Role:

You will be responsible for looking after your clients furniture requirements, taking complete responsibility for the process from initial brief to project handover. You will support the client through options, decision-making and deadlines to deliver a successful project on time, within the agreed budget and meeting the agreed project KPIs.

The successful candidate will be highly personable and self-motivated with excellent time management skills and a keen eye for detail.

Responsibilities and Accountabilities:

Manage order process from appointment to handover on site

Key point of contact for client and other stakeholders throughout the consultative process

Create presentations adhering to company design standards

Organise samples according to the agreed mock up process

Attend product training at least twice a month

Put together product options in line with clients design brief and budget

Get pricing from suppliers and negotiate best terms for the project

Create quotes that are accurate and follow the agreed process

Confidently and independently run a client meeting in their offices or on site

Show proactivity in problem solving

Communicate clearly with clients throughout the project

Communicate clearly with suppliers to ensure pricing, specification and deadlines are met

Communicate clearly and openly with colleagues

Host client events

Present in company meetings and sales meetings

Deliver the agreed sales target

Experience & Skills

Good MS office skills inc, Word, Powerpoint and Excel

Experience working in an account management or sales support role in the furniture, interiors or design industry

Excellent written English and communication skills

Strong organisational skills and excellent attention to detail

Ability to manage your own time and deliver the highest priorities when time is short

Able to support and work with a variety of departments in a fast-paced environment

Ability to build long lasting relationships clients and a diverse range of stake holders

Excellent presentation skills

Benefits:

Flexible working

Friendly, sociable open-plan office environment

Bike-to-work scheme

Subsidised gym memberships

Workplace pension

Paid professional membership fees

Employee social events

Free eye care

Staff clubs and committees