Manager, Customer Success (Remote)

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WHO WE ARE

Tealium is the most trusted and world’s largest independent customer data platform. Tealium connects customer data – spanning web, mobile, offline, and IoT devices — so brands can connect with their customers. Tealium’s turnkey integration ecosystem supports more than 1,300 client-side and server-side vendors and technologies, empowering brands to create a unified, real-time customer data infrastructure. 

WHAT WE ARE LOOKING FOR

Tealium is seeking a strong candidate for the Manager, Customer Success role. The ideal candidate has previous customer success leadership experience, comes from a strong SaaS background, and thrives in a fast-paced environment.  This person will focus on helping customers realize their business objectives through Tealium’s solutions by mentoring and coaching Customer Success Managers (CSMs) through the customer lifecycle.  This includes partnering with our Enterprise, Commercial, and Partner Sales teams and other critical stakeholders in Customer Success, Operations, Production, and Engineering.  

YOUR DAY TO DAY

• Lead, coach, and mentor a team of Customer Success Managers (CSMs), team leads, and other customer success professionals supporting a defined sub-region of the U.S.
   

• Drive measurable outcomes in customer retention and revenue growth by overseeing engagement, adoption, and expansion strategies across your regional book of business.
   

• Create a culture of massive customer delight and identify opportunities for continuous improvement, including evolving processes, reporting, and presentations to scale for lifecycle and industry playbook optimization & success plans.
   

• Be an expert at leading best practices in change management for teams and clients while finding ways for CSMs to deeply understand our customers’ objectives, become strategic trusted advisors, and determine how to define, drive, and demonstrate client value.
   

• Collaborate with Sales on regional customer strategy to lead annual and quarterly business planning cycles and identify expansion opportunities through upsells and cross-sells.
   

• Monitor customer health and leading indicators necessary to ensure high customer retention and account growth.
   

• Develop relationships with key (C-Level) executives and decision-makers to increase strategic value and renewal confidence.
   

• Ensure the team is fully staffed, trained, and deployed to fulfill the strategic plan.
   

• Support KPIs, manage performance, and establish career path opportunities for CSMs.
   

• Travel as required to engage with customers and internal teams—expected travel up to 25%

WHAT YOU BRING TO TEALIUM

• 5+ years of SaaS Customer Success leadership experience, including managing a regional or segmented team.
   

• Experience managing a book of business exceeding $50M in recurring subscription revenue while working directly with customers.
   

• Proven track record of meeting or exceeding customer retention and revenue targets.
   

• Executive presence and the ability to concisely articulate value to any stakeholder level within our customer base.
   

• A passion for data, business strategy, and customer success.
   

• Strong technical aptitude to guide success planning and ensure expansion strategies align with the Tealium platform.
   

• Excellent problem-solving and analytical skills.
   

• Highly resourceful, entrepreneurial, and results-driven.
   

• Ability to set strategic vision, operational direction, and execute effectively against both.
   

• Outstanding communication skills and customer-obsessed mindset.
   

• Proven ability to manage multiple projects simultaneously in a dynamic, fast-paced environment.
   

• Inspirational leadership qualities that motivate and elevate those around you.

WAGE TRANSPARENCY

In many U.S. states, employers are required to include a pay range for posted positions. Although this isn't a requirement in every state, communicating transparently is a cornerstone of our operations at Tealium, and we believe in making this information available to all applicants.

The U.S. pay range for this full-time position is listed below, however, base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to a competitive base salary, this position is eligible for a robust benefits package that includes the following:

• Employees are eligible to receive an annual bonus and stock options. 

• Employees and their families are eligible for medical, dental, vision,  life, and disability insurance. 

• Employees have the option to enroll in our 401k plan and are eligible to receive contributions for company matching.

• Employees are eligible for flexible paid time-off and extended paid parental leave. 

• We offer 11 paid holidays annually.

• We offer 15 hours of paid work time for volunteer activities and programs. 

• Our sick leave accrual is the following for our employees:

  • Exempt CA employees (not including San Francisco) including NY : accrue 40 hours each year. Unused sick leave carries over into the next year. Employees cannot exceed 80 hours in a given year.

  • Exempt Non - CA employees (not including NY) including SF: Accrue 1 hour every 30 hours worked. Cannot exceed 180 hours in the calendar year.

  • Non-Exempt: accrue 1 hour every 30 hours worked. Unused carries over to the next year. Not to exceed 108 hours in a calendar year.

An overview of our benefits and perks can be found on our careers page, https://tealium.com/careers/.  Additional details regarding the benefits package will be provided during your interview process.  

Compensation Range: $160,000 - $180,000  Base + Variable

WHY YOU WANT TO WORK HERE

At Tealium,  we don’t just offer the ordinary, we provide the extraordinary: 

• Tealium WOWs (Ways of Work), our award winning culture is how with think, act and connect together at Tealium
• Mosaic, our commitment to diversity, equity and inclusion is grounded in our mosaic of diverse perspectives and shared belonging as we live in work across the US and in nearly 20 countries
• Tealium Cares, to promote caring in our communities, 15 hours of paid work time for volunteer activities and programs is offered annually
• Tealium Connects (remote-first working), enabling many of us to choose where we do our best work and offering new hire stipends to assist with purchasing things we need to support a successful home office environment
• Tealium Ownership, share in the success of Tealium by becoming an owner of Tealium beginning with new hire equity grants 
• Tealium Time, paid time-off policy to offer flexibility to take time when needed and robust leave programs, including extended paid parental leave and company holidays
• Healium, health and wellness programs to help us be our best selves in the experiences of health, physical, mental, social, and even financial well-being and wellness
• Tealium LIFT (Learning is Facilitated at Tealium), offering a myriad of professional development opportunities with over 6,000 courses available on demand to best-in-class manager and leadership development programs
• Health and Related Benefits Programs, offering market competitive benefits programs