Offer summary

Qualifications:

3–5+ years of experience in account management or customer success., Proven success managing complex B2B relationships with multiple stakeholders., Strong communication and presentation skills., Experience with SaaS, AI, or automation products preferred..

Key responsibilities:

Manage the full post-sale client lifecycle from onboarding to renewal.

Serve as the main point of contact for high-value accounts.

Monitor account health and proactively address churn risks.

Support upsell and cross-sell efforts by identifying growth opportunities.

Job description

Senior Account Manager

📍 Remote (US Time Zones Preferred) | 💼 Full-Time

🌍 About the Company

A rapidly growing, product-led company is building AI-powered platforms to help teams automate and scale high-impact workflows across marketing, sales, and customer operations. Founded by experienced operators from top-performing startups and backed by leading investors, the company operates fully remotely with a global team and presence in San Francisco, New York, and Montevideo.

🎯 The Role

The company is seeking a Senior Account Manager to lead post-sale client relationships, drive success outcomes, and support expansion across key accounts. This role is ideal for a strategic and customer-focused professional who thrives in fast-paced, high-growth environments and is motivated by helping clients extract maximum value from modern AI solutions.

🔧 Responsibilities

Manage the full post-sale client lifecycle—from onboarding through renewal and expansion
Serve as the main point of contact for a portfolio of high-value accounts
Develop a strong understanding of client goals, workflows, and product usage
Monitor account health and proactively address churn risks and growth opportunities
Conduct regular check-ins, strategic reviews, and planning sessions with clients
Partner with product and engineering teams to surface insights and advocate for customer needs
Support upsell and cross-sell efforts by identifying aligned growth opportunities
Maintain accurate records and activity tracking in CRM and internal systems

✅ Qualifications

3–5+ years of experience in account management, customer success, or strategic client partnerships
Proven success managing complex B2B relationships with multiple stakeholders
Strong communication and presentation skills; capable of leading client conversations with confidence
Highly organized with the ability to manage competing priorities in a dynamic environment
Commercial mindset with the ability to spot expansion opportunities
Experience working with SaaS, AI, or automation products preferred
Familiarity with tools such as HubSpot, Airtable, Slack, and modern CRM platforms
Ability to work independently while collaborating across remote teams

💡 Why This Role Matters

The Senior Account Manager will play a foundational role in shaping the company’s customer success function. This person will directly impact client satisfaction, retention, and revenue growth by building strong partnerships and delivering exceptional value at every stage of the client journey.

Applicants who are excited about helping companies scale smarter with AI-powered workflows are encouraged to apply.

Required profile