Customer Success Manager

Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

A first experience in digital advertising and client-facing roles is required., Excellent organizational, interpersonal, and communication skills are essential., Strong analytical skills and attention to detail are necessary for the role., Proficiency in MS Office suite and the ability to handle multiple priorities are important..

Key responsibilities:

  • Serve as the main point of contact for advertisers and agencies throughout the campaign lifecycle.
  • Respond to RFPs and collaborate with Sales, AdOps, and Marketing teams to meet client needs.
  • Conduct in-depth analysis of campaign performance and provide actionable insights for future campaigns.
  • Expand and develop client relationships to ensure retention, growth, and satisfaction.

Dailymotion logo
Dailymotion Internet Scaleup http://www.dailymotion.com
201 - 500 Employees
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Job description

Company Description

Dailymotion is more than a video app, it's a visual conversation in motion, based on a unique algorithm designed to broaden users' horizons. Dailymotion brings nuance to the debates that animate young people and puts listening, discovery, and kindness back at the heart of interactions to help build a better and safer Internet.

Dailymotion is also "Dailymotion Pro", a video hosting and broadcasting solution for professionals in all sectors; and "Dailymotion Advertising", a powerful, proprietary video advertising platform, offering a high-quality, secure environment for brands.

Our team is made up of 400 people in France, New York, and Singapore, all united by the same ambition: to visibly shake up the global video platform ecosystem.

What brings us together?

At Dailymotion, our team of talented individuals from over 40 nationalities embraces four core values every day:

  • Opening perspectives - We are building bridges between different sides of the spectrum. We believe in freedom of speech, inclusivity, and a mix of cultures.
  • Building a safer world - Empathy is the key to understanding alterity. Caring for each other is our driver to creating a safe community.

  • Making bold moves - We are ambitious challengers. We are making against-the-flow choices to make visible changes in the platform's ecosystem

  • Creating meaning - We spark joy and curiosity, we feel good about what we do and we want everyone else to feel the same fulfillment

Our team is made up of 400 employees in France, New York, and Singapore, all united by the same ambition: to shift the boundaries of the global video platform ecosystem.

Job Description

Serve as advertiser and agency point-of-contact for all campaign-related inquiries from start to finish of campaign lifecycle. Your main KPIs are client’s conversion and retention. Your scope will include, but is not limited to, the following:

  • Respond to RFPs and client inquiries working closely with Sales directors, AdOps and Marketing teams
  • Identify opportunities for key accounts and build strong advertising recommendations to meet client needs and objectives
  • Expand and develop client relationship (client retention, growth, renewal, and client satisfaction)
  • Conduct in-depth analysis of campaign performance and develop actionable insights/recommendations for future campaigns in form of post-campaign reports
  • Collaborate with AdOps team to secure campaign delivery
  • Collaborate with Sales Marketing team to build strong and effective media and insights solutions

Qualifications
  • A first experience in digital advertising and client facing roles is required
  • Excellent organizational, interpersonal and communication (written and verbal) skills
  • Solid computer skills including advanced knowledge of MS suite
  • Strong attention to detail and organizational skills; ability to contribute to process improvement, inventing and simplifying within existing processes
  • Ability to handle multiple priorities
  • Strong analytical skills
  • Problem identifier and problem solver
  • Ability to function equally well independently and as part of a team

Additional Information

Dailymotion is proud to be an equal employment opportunity and affirmative action employer. We value inclusion and we want you to help us thrive for a more diverse community.
All our job offers are open to people with disabilities or impairments, and we actively encourage everyone to apply. If you have any accessibility needs or require any accommodations for the hiring process, please let us know in advance so that we can make any necessary arrangements.

  • Location: Issy-Les-Moulineaux 

  • Start Date: Asap

  • Contract Type: CDI

🔍Want to learn more about us:

For the France offices :

🏡Hybrid Work Framework, depending especially on the needs of your position, ability to work 3 months abroad

💰 Saving Plan Canal +

🍼  Paternity leave or Coparental leave extended 

🕶️  Living Employee Culture (Events/Trainings/Parties/All hands,…) 

🚀  Career development support (training/internal mobility/compensation cycle/360 feedback review …)

🏥  High-end Health Insurance and Personal Services Vouchers (CESU)

⛱️  Paid Time off – RTT and Saving time plan (CET)

✅  Meal Vouchers – Public Transport and Bike refund 

🎡 European Economic and Social Committee (sport membership/cinemas vouchers/gift vouchers/discount) 

⚽Fitness Subscription thanks to our partnership with Gymlib

Required profile

Experience

Industry :
Internet
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Organizational Skills
  • Communication
  • Analytical Skills
  • Detail Oriented
  • Teamwork
  • Problem Solving

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