Offer summary

Qualifications:

Fluent in English and French; proficiency in Chinese is a plus., Bachelor's degree or higher in Business, Marketing, Computer Science, or related fields., 3+ years of B2B account management experience, preferably in SaaS or related industries., Strong communication, stakeholder management, and data-driven decision-making skills..

Key responsibilities:

Oversee end-to-end order fulfillment for clients, ensuring smooth post-contract execution.

Coordinate with Supply Chain, Logistics, and Finance to manage client orders and resolve issues.

Foster long-term client relationships through regular check-ins and upselling.

Meet profitability targets and analyze order data to enhance account value.

Job description

Job brief

Our client is a leading global AI-driven software platform that specializes in providing customized SaaS and app development solutions. With a focus on leveraging AI technology to drive continuous growth, our client is dedicated to delivering innovative solutions for their diverse clientele.

Position Highlights:

Remote Work: Enjoy the flexibility of working from home.
Global Team Atmosphere: Collaborate with a dynamic team from around the world.
Positive Workplace Culture: Experience a friendly and relaxed coworker environment.

As an account manager, you will oversee end-to-end order fulfillment for clients, working closely with BD, Sales, and internal teams to ensure smooth post-contract executionfrom order processing and payment follow-up to delivery coordination. Drive client order profitability while nurturing long-term relationships to maximize repeat business and revenue growth.

Responsibilities

Manage client orders by coordinating with Supply Chain, Logistics, and Finance; monitor payments and resolve order issues to ensure client satisfaction.
Collaborate cross-functionally with BD, Sales, and internal teams to align delivery and client needs.
Foster client relationships through regular check-ins, upselling, feedback gathering, and advocating client-driven improvements.
Meet profitability targets, control payment risks, and analyze order data to increase account value.

Requirements

Fluent in English and French (written/spoken); Chinese proficiency a plus; German/Italian advantageous.
Bachelors degree or higher in Business, Marketing, Computer Science, or related fields.
3+ years B2B account management experience, ideally in SaaS, hardware, or beauty industries (skincare, medical aesthetics, salons/spas).
Strong communication, stakeholder management, data-driven decision-making, and risk management skills.
Candidates with Computer Science major, software development, or coding experience are preferred.

Required profile