Offer summary

Qualifications:

Fluent in English (written and spoken) is mandatory., Professional French (written and spoken) is a plus., Excellent written communication skills and proficiency with digital tools., Experience in e-commerce or SaaS customer support is appreciated..

Key responsibilities:

Act as the first point of contact for customers regarding order management and delivery tracking.

Handle level 1 support tickets including orders, invoices, and general inquiries.

Provide fast, clear, and empathetic responses to customer requests.

Escalate complex issues to internal teams when necessary.

Job description

The Company :

MaaSil Inc is a service outsourcing company based in Madagascar. We offer our French, Swiss, and Belgian clients top-tier consultants located in Madagascar. We provide all types of profiles. Our mission is to deliver the best talent Madagascar has to offer, while ensuring optimal salary conditions for our teams.

Missions :

You will be the first point of contact for customers on a variety of topics: order management, delivery tracking, level 1 technical assistance, etc. You will contribute to service quality and user satisfaction through efficient handling of incoming requests.

Email
WhatsApp
Chat web
Handle level 1 support tickets (orders, invoices, returns, general information)
Provide fast, clear, and empathetic responses
Escalate complex issues to internal teams (level 2)

Join an innovative tech scale-up that optimizes e-commerce stock management by connecting suppliers and marketplaces in real time to ensure a seamless and uninterrupted customer experience.

Compensation / Benefits:

One of the highest fixed salaries on the market
Additional commissions based on qualitative and quantitative targets (for sales roles only)
+10% salary increase every 6 months
Health insurance (100% coverage for spouse and children)
Complementary retirement plan
Evening return shuttle
Remote work accepted (fully or partially your choice)

Profile:

Fluent English is mandatory (written/spoken)
Professional French (written/spoken) is a plus
Excellent written communication and ease with digital tools
Rigorous, autonomous, and customer service-oriented
Experience in e-commerce or SaaS customer support is appreciated

Working hours: Monday to Friday (weekends optional based on your preference)
9-18h MG et 15-00h . Working hours may evolve depending on client needs, but the total weekly hours remain fixed at 40 hours/week.

Required profile