Offer summary

Qualifications:

Experience in Procure-to-Pay or Source-to-Contract domains., Strong background in customer/client management., In-depth knowledge of Procurement software and its business impact., Proven project management skills with cross-functional teams..

Key responsibilities:

Manage relationships and monitor customer performance.

Develop customer success roadmaps and conduct periodic business reviews.

Identify and close cross-sell opportunities while ensuring contract renewals.

Coordinate internal resources and provide consistent customer support.

Job description

The Impact of a Customer Success Account Managers (CSAMs) to Coupa:

Customer Success Account Managers (CSAMs) represent the primary point of contact from Coupa to customers after customer launch. CSAMs advise customers on strategies to maximize the value of the Coupa platform while supporting customers to articulate/quantify the value Coupa is delivering. In addition, CSAMs ensure contract renewals, identify and close cross-sell opportunities, and are accountable to revenue growth targets across their assigned accounts.

What You'll Do:

Manage relationships and monitor customer performance.

Develop customer success roadmap and drive periodic business reviews.

Build out an account penetration model and align overall value messaging.

Identify expansion and growth opportunities within customer accounts.

Coordinate internal resources, share standard processes, and provide consistent customer support.

What You Will Bring to Coupa:

Procure-to-Pay or Source-to-Contract domain expertise

Understanding of technology planning, implementation and impact on business with in-depth experience of Procurement software

Strong background in customer/client management

Experience in developing and maintaining executive relationships and associated influencing strategies

Project management including leading disparate, cross-functional, cross-enterprise project teams