Valuation Support Customer Success Agent

Title: Valuation Support Customer Success Agent 

Location: Remote Canada

Reports To: Customer Success Supervisor

The Role:  

Providing over the phone and email support for valuation services customers, consumers, and internal teams to JD Power.

The Impact You Will Have in This Role: 

Your role will provide front line support and will be the face of JD Power vehicle valuations.

What You'll Be Doing in This Role: 

• Answer inbound phone inquiries and provide support and sales information to current and potential customers.
• Answer inbound email inquiries and provide support and sales information to current and potential customers.
• Provide support to valuation services team members and internal JD Power team members. 
• No weekends Shift 9:30am-6:00pm EST and during training 8:15am-6:15pm EST availability required for an 8 hour shift

Qualifications:

• Previous work experience in a customer facing/service-oriented role.
• Previous experience with inbound calls or customer response emails.
• Ability and responsibility to provide gold level customer service and sales information to JD Power vehicle valuation current customers and potential customers.  
• Knowledge of MS Teams & MS Office Suite

Preferred Qualifications:

• Education: High School Diploma
• 2 years of customer service experience
• Contact center or inbound phone call center experience
• Knowledge or passion for vehicles

The Hiring Manager says: 

HM opportunity to put the pitch in their own words…” I’m looking for the kind of person who is positive, eager to learn, has customer service experience and wants an opportunity to grow."

The Way We Work: 

• Leader Led
• Remote First
• Foster Flexibility
• Reward Performance
• Time Off Matters

Company Mission  

J.D. Power is clear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients’ toughest challenges.   

Our Values  

At J.D. Power, we strive to be Truth Finders, Change Makers and Team Driven - the distinct behaviors that, together, define our unique culture.   

J.D. Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. 

J.D. Power is an equal-opportunity employer and compliant with AODA/ADA legislation. Should you require accommodations during the recruitment and selection process, please reach out to tarecruitment@jdpa.com. 

To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.