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Customer Success Manager

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Latin America

Offer summary

Qualifications:

3+ years in Customer Success, Account Management, or a client-facing role, Excellent written and verbal communication skills, Strong relationship-building and problem-solving abilities, Bachelor's degree in Business, Marketing, Communications, or a related field is a plus.

Key responsibilities:

  • Serve as the primary contact for assigned customers, guiding them from onboarding through renewal
  • Monitor customer engagement and health, addressing risks and identifying expansion opportunities
  • Collaborate with Product, Support, and Sales to resolve issues and share customer feedback
  • Conduct regular check-ins, QBRs, and strategic sessions to drive value

NTD Software logo
NTD Software Startup https://ntdsoftware.com/
11 - 50 Employees
See all jobs

Job description

We are seeking a proactive and client-oriented Customer Success Manager (CSM) to join our growing team. In this role, you will be the strategic partner for our clients, ensuring they achieve their goals while driving adoption, retention, and long-term value from our solutions. You’ll collaborate cross-functionally to deliver excellent customer experiences and build lasting relationships that support business growth.
If you’re passionate about helping customers succeed, solving problems, and working across teams to deliver impact, this could be a great fit.

Key Responsibilities:
  • Serve as the primary contact for assigned customers, guiding them from onboarding through renewal
  • Understand client objectives and align product features to meet success metrics
  • Monitor customer engagement and health, addressing risks and identifying expansion opportunities
  • Collaborate with Product, Support, and Sales to resolve issues and share customer feedback
  • Launch and manage campaigns to increase product adoption and engagement
  • Conduct regular check-ins, QBRs, and strategic sessions to drive value
  • Advocate for customer needs internally and help influence product improvements
  • Maintain detailed account documentation and activities in CRM tools

    • Requirements:
  • 3+ years in Customer Success, Account Management, or a client-facing role
  • Excellent written and verbal communication skills
  • Strong relationship-building and problem-solving abilities
  • Highly organized with proven project and time management skills
  • Able to manage multiple accounts in a dynamic, fast-paced environment
  • Experience turning challenging situations into positive outcomes
  • Proficient in Google Workspace, Microsoft Office, and CRM tools like Salesforce, HubSpot, or Gainsight
  • Bachelor's degree in Business, Marketing, Communications, or a related field is a plus

    • Why Join Us?
  • Fully remote with flexible work environment
  • Opportunity to work with a diverse customer base and high-impact products
  • Collaborative and fast-paced team culture
  • Growth potential in a scaling organization
    • Apply today and help customers succeed while growing your career in a strategic, client-focused role.

    Required profile

    Experience

    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Account ManagementCustomer Success ManagementProject ManagementSalesforceGainsightHubSpot CRMCustomer Relationship ManagementGoogle Workspace

    Other Skills

    • Problem Solving
    • Communication
    • Time Management
    • Microsoft Office
    • Relationship Building
    • Organizational Skills
    • Collaboration
    Are you interested?

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