Customer Success Manager, Energy and Emerging

Build with certainty, operate with confidence. That’s why thousands of construction, oil and gas, and renewable energy companies use DroneDeploy on a daily basis. We help them automate reality capture using drones, robots, and 360 cameras – combining this data in one platform for AI-powered analysis. From aerial and ground views of construction progress to automated gauge readings and methane leak detection, DroneDeploy is shaping the future of reality capture.

At DroneDeploy, we thrive in a remote-first culture, powered by innovation. Growth is limitless, and employee contributions matter. With accolades as a Best Place to Work in the SF Bay Area and a spot on America’s Best Startups list, our team is dynamic, purpose-driven, and dedicated to delivering top-tier reality capture software. We cultivate an environment of opportunity. Our dynamic growth is fueled by the diverse range of ideas nurtured by our team. This is why our commitment to internal advancement is profound. A multitude of paths for professional and personal development are available, where flexible schedules, family-friendly benefits, and remote work options propel our team's journey.

At DroneDeploy, our Energy & Emerging Markets Customer Success team is focused on helping our customers in industries such as oil & gas, renewable energy, utilities, and facilities management transform their operations through aerial and ground-based reality capture technology. We forge high-impact partnerships that drive operational efficiency, innovation, and measurable value. Our team thrives on deep industry understanding, technical know-how, and proactive collaboration.

Our CSMs work cross-functionally with Product Support, Professional Services, Sales, Marketing, and Product Management teams to ensure that our customers receive an exceptional experience. We focus on account health, long-term relationships, and delivering outcomes that lead to retention and growth.

This is a pivotal role on DroneDeploy’s Go-To-Market team. As a Customer Success Manager for Energy & Emerging Markets, you’ll own strategic customer relationships across sectors like energy production, renewables, utilities, telecom, and facilities management.

You’ll be a product expert and trusted advisor, passionate about helping customers extract the most value from DroneDeploy’s solutions. Whether enabling solar asset inspections, streamlining utility site audits, or digitizing infrastructure management workflows, you’ll be a key partner in our customers’ digital transformation journeys. This role reports to the Manager of Customer Success, Scaled.

The goal: maximize impact, drive adoption, increase engagement, and expand account value.

#LI - Remote

> Innovative Company Culture – Thrive in an environment that encourages creativity and collaboration.

> Drone Pilot Certification – Get certified and develop unique skills with our support.

> Flexible Work Options – Enjoy flexibility with both your schedule and work location.

> Family Paid Leave – Supporting you and your family when it matters most.

> Top-Tier Healthcare Benefits – Comprehensive health coverage designed to support your well-being.

> Professional Development & Career Growth – Opportunities to advance and grow in your career.

> Flexible Paid Time Off – Take the time you need to recharge and stay balanced.

> Employee Referral Bonus – Help us grow the team and get rewarded for great referrals.

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All DroneDeploy employees are responsible for assisting in protecting the company and customer data by following information security policies and procedures.