Offer summary

Qualifications:

Proven experience in customer success or account management within SaaS, preferably at the enterprise level., Strong track record of driving customer adoption, renewals, and expansion., Excellent strategic thinking and storytelling skills for engaging with both executives and end users., Analytical mindset with the ability to use data to inform decisions and measure success..

Key responsibilities:

Partner with Enterprise Plan customers to understand their goals and coach them on using Typeform effectively.

Monitor customer health and engagement, proactively addressing churn risks.

Identify expansion opportunities and lead renewal discussions to drive commercial growth.

Collaborate with cross-functional teams to enhance the customer journey and feedback loops.

Job description

Who we are

Typeform is a refreshingly different form builder. We help over 150,000 businesses collect the data they need with forms, surveys, and quizzes that people enjoy. Designed to look striking and feel effortless to fill out, Typeform drives 500 million responses every year—and integrates with essential tools like Slack, Zapier, and Hubspot.

Who we are

Typeform is a refreshingly different form builder. We help over 150,000 businesses collect the data they need with forms, surveys, and quizzes people actually enjoy. Designed to look striking and feel effortless to fill out, Typeform drives 500 million responses every year—and integrates with essential tools like Slack, Zapier, and HubSpot.

Make PLG real for your customers.

At Typeform, we don’t just acquire Enterprise Plan customers — we grow with them. That’s where you come in.

As a Senior Customer Success Manager, you’ll be the strategic partner helping our largest customers unlock the full value of Typeform. You’ll work across the full lifecycle — onboarding, adoption, renewal, and expansion — and act as a trusted advisor to business-critical teams.

You’ll guide customers through use cases that scale across departments and geographies, identifying ways to drive deeper integration and ROI from the product. This isn’t just success. It’s growth through customer impact.

What you'll do

Partner with Enterprise Plan (predominantly made of SMBs and Mid-market companies) customers at key points in their lifecycle to understand goals and coach them on how Typeform helps meet them
Monitor customer health, usage, and engagement through internal tools and proactively mitigate churn risks
Identify expansion opportunities, lead renewal discussions, and close commercial growth with confidence
Deliver strategic account reviews and insights to customer stakeholders and internal teams
Collaborate across Sales, Product, Support, Marketing, and Community to improve the customer journey and feedback loops
Bring a product-led mindset to your book of business — always testing, scaling, and learning

What you bring

Proven experience in a customer success or account management role within SaaS (Enterprise-level preferred)
Track record of driving adoption, renewals, and expansion
Comfort with commercial conversations, including usage-based growth and value-based selling
Strategic thinking and strong storytelling skills — you can speak to both exec and end user
Collaborative instincts and a desire to work cross-functionally
Analytical mindset; confident using data to inform recommendations and measure success
Bonus: experience in a PLG motion or product-first environment

Compensation & Perks

We believe in being upfront — no guesswork here. The base salary range for this role is $70,000 to $100,000, depending on experience and location. That said, we know the best talent doesn’t always fit in a box — we’re open to leveling conversations and flexible where it makes sense. In addition, you’ll receive:

An 70/30 OTE structure, with clear earning potential tied to expansion and renewal outcomes
A 5% annual bonus, based on individual and company performance
$150/month remote work allowance, plus flexible work perks
Full access to our comprehensive benefits package (healthcare, learning, wellbeing, and more)

We’ll use the interview process to determine the final level and total compensation based on your experience and market benchmarks. Our goal is to reward great work, pay fairly, and keep it transparent at every step.

*Typeform drives hundreds of millions of interactions each year, enabling conversational, human-centered experiences across the globe. We move as one team, empowering our collective efforts by valuing each individual’s unique perspective. This fosters strong bonds grounded in respect, transparency, and trust. We champion our diverse customer base by anticipating their needs and addressing their challenges with priority. Committed to excellence, we hold high expectations for ourselves and each other, continuously striving to deliver exceptional results.

We are proud to be an equal-opportunity employer. We celebrate diversity and stand firmly against discrimination and harassment of any kind—whether based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Everyone is welcome here.

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