Customer Success Manager

Description

CHEQ is the global leader in Go-to-Market Security, trusted by over 15,000 customers worldwide to protect every aspect of their marketing, sales and data operation from bots, fake users, fraud and cyber attacks.

Powered by award-winning cybersecurity technology, CHEQ offers the broadest suite of solutions for securing the entire funnel, from paid marketing to on-site conversion, data, and analytics.

CHEQ is a global company with offices in Tel-Aviv, New York, London and Tokyo.

We are looking for an experienced Customer Success Manager to join our client success team.

 As a Customer Success Manager at CHEQ, You will be responsible for shaping the vision, strategy and workflow for CHEQ’s Japan account management efforts.

You will manage a portfolio of customers in the enterprise space. In addition, you can expect to work very closely with the CHEQ’s Customer Success Technical Managers, Sales Executives, Marketing, and GTM leadership to develop new value propositions, build awareness, own renewals/upsell/expansion, and reveal significant growth opportunities.

If you are a dynamic, passionate, and creative individual who thrives in fast-paced environments - come CHEQ with us! 

Responsibilities : 

• Proactively manage the success of a portfolio of assigned customers to deliver consistent value across the entire lifecycle, driving adoption and growth. 
• Manage the onboarding of new customers and translate the customer’s Desired Outcomes into an implementation plan that will provide value in a timely fashion
• Be the product expert and trusted advisor that your customers can go to for guidance on maximizing value from CHEQ’s solutions.
• Perform data-driven reviews and analysis on customer’s fraud activity and present findings and data insights
• Resolve customer issues, alone and through collaboration with other teams; approach all situations with curiosity and creativity
• Build strong customer relationships by maintaining high levels of engagement and communication; conduct routine account performance planning and business reviews
• Drive customer advocacy in the form of references, referrals, and case studies

Requirements

• 3+ years experience in a client facing role as a technical account manager, customer success manager or project manager 
• Analytical and problem-solving skills, with strong attention to detail.
• Superior verbal, written communication, and presentation skills.
• High proficiency in Microsoft Excel with extensive experience with data analysis and advanced use of formulas.
• Experience with reporting and data visualization skills using BI tools. Basic knowledge and experience with SQL is required.
• Knowledge and experience with Paid Search and Pay-Per- Click (PPC) advertising and relevant platforms, such as Google Ads (Adwords) and Google Analytics is an advantage. 
• Experience in the cybersecurity space is an advantage. 
• Technically adaptive, ability to learn new solutions, features/functionality, and communicate those in a value-added way to customers. Continuous learning mindset and detail-oriented approach 
• Strong organizational, managerial, and interpersonal skills to successfully communicate and negotiate with internal and external customers.
• Proven track record of consistently exceeding objectives, self-motivated, and driven by results.
• Bachelor's degree with a technological background - an advantage
• Working days - Monday - Friday