Customer Success Architect - Distributed Cloud

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. 
 

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

SaaS Customer Success Architect - F5 Distributed Cloud Platform

At F5, we are building a better digital world—one where applications are secure, fast, and always available. As organizations accelerate their digital transformation, the F5 Distributed Cloud Platform empowers them to secure and deliver modern applications across multi-cloud, edge, and on-prem environments, with simplicity and scale.

We're looking for a SaaS Customer Success Architect (CSA) who will specialize in helping customers

 adopt and maximize the value of the F5 Distributed Cloud Platform. This role is at the heart of our customer-centric mission and offers a unique opportunity to shape the success of modern digital experiences for enterprise organizations.

About the Role

As a CSA for the Distributed Cloud Platform, you will act as a trusted technical advisor, guiding customers through the successful deployment, adoption, and expansion of F5’s cloud-native solutions. You'll partner closely with product, engineering, support, and account teams to ensure customers achieve their desired outcomes while accelerating time-to-value and reducing operational complexity.

Key Responsibilities

• Serve as the technical champion and strategic advisor for customers leveraging F5’s Distributed Cloud Services (e.g., security, application networking, edge computing, multi-cloud networking).
• Lead solution architecture design aligned to business and technical goals—especially across hybrid, multi-cloud, and edge environments.
• Enable customers to adopt zero-trust architectures, secure API gateways, and integrate F5 security and networking into CI/CD pipelines.
• Monitor customer health metrics and proactively address technical blockers that hinder adoption and success.
• Deliver onboarding sessions, technical deep-dives, and ongoing architectural guidance to ensure smooth implementation and ongoing platform optimization.
• Collaborate cross-functionally with Sales, Product Management, Support, and Engineering to be the voice of the customer and influence the product roadmap.
• Develop reusable reference architectures, technical enablement content, and operational runbooks to reduce time-to-value.
• Lead workshops and innovation sessions to explore new use cases, especially those related to cloud-native security, SASE, Kubernetes ingress/egress, service mesh, and global app delivery.
• Translate complex technical capabilities into business value narratives and outcomes.
• Provide post-incident reviews, performance insights, and technical optimization strategies.
• Recommend additional F5 Distributed Cloud features and services to expand customer value and maturity.

What You Bring

• Proven experience in a customer-facing technical role (e.g., Customer Success, Solutions Architect, Professional Services) with cloud-native platforms or SaaS solutions.
• Deep understanding of cloud infrastructure (AWS, Azure, GCP), networking, security, and application delivery.
• Hands-on experience with distributed architectures, container orchestration (e.g., Kubernetes, OpenShift), service mesh, and modern API technologies.
• Demonstrated success guiding enterprise customers through digital transformation, cloud migration, and DevSecOps adoption.
• Familiarity with technologies such as API gateways, web application firewalls (WAF), bot protection, DDoS mitigation, and zero-trust security.
• Proficiency in infrastructure-as-code, scripting languages, or automation tools (e.g., Terraform, Python, Ansible).
• Strong communication and stakeholder management skills, with the ability to influence executive and technical stakeholders alike.
• Strong project management and problem-solving abilities, with a bias for action and outcome-driven thinking.

Preferred Qualifications

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field.
• 8+ years of experience in technical roles involving enterprise infrastructure, security, or cloud services.
• 5+ years in customer-facing architecture or success roles.
• Certifications in public cloud platforms (e.g., AWS, Azure, GCP), Kubernetes, or cloud security are a plus.

Why Join F5?

At F5, you'll be part of a company that values innovation, authenticity, and impact. Our Distributed Cloud Platform is at the cutting edge of multi-cloud and edge computing—and we’re just getting started. Join us to help customers thrive in an ever-evolving digital landscape.

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The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5’s differing products, industries, and lines of business. The pay range referenced is as of the time of the job posting and is subject to change.

You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about F5’s benefits can be found at the following link: https://www.f5.com/company/careers/benefits. F5 reserves the right to change or terminate any benefit plan without notice. 

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.  F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.