Offer summary

Qualifications:

Experience in Customer Success, Account Management, or technical implementation in a SaaS environment., Strong communication and relationship-building skills to connect with stakeholders at all levels., Proactive collaborator with a commercial mindset and ability to drive outcomes for customers and the business., Tech-savvy with the ability to translate technical concepts into simple solutions..

Key responsibilities:

Nurturing strategic relationships with customers to ensure long-term retention and satisfaction.

Acting as a customer advocate by identifying workflow inefficiencies and sharing best practices.

Guiding customers through their journey with Simpro by offering insight, training, and support.

Driving customer growth and product adoption by identifying opportunities for new features and services.

Job description

First Things First - What We Can Offer You

A generous annual leave entitlement plus a personal leave entitlement
Private Health Insurance
Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances)
Life Insurance
Company pension scheme, with 5% employer contribution
Generous Parental Leave Program
Home Office Allowance
Paid Volunteer Leave Days
Public Holiday Exchange Scheme
Enjoy up to 4 weeks a year of flexible 'Work from Anywhere' time!
Talent Referral Programme – get rewarded for referring a friend to join our team!
Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment
Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech
A discounts and cash back scheme
Flexible working environment
Casual dress and relaxed office environment
Happy hours and office games
Opportunities for career progression and development
Diverse training & internal networking opportunities across all of our product lines
Check out our website for more about working at Simpro Group https://www.simprogroup.com/uk/company/careers#positions

The Job

Join Simpro as a Customer Success Manager - Be the Champion Behind Our Customers’ Success!

Are you passionate about building lasting relationships and helping customers get the most out of their software? Simpro is on the lookout for a driven and people-focused Customer Success Manager to become a trusted advisor to our valued customers and guide them on their journey to success.

In this dynamic role, you'll be at the heart of our customer experience – maintaining proactive, regular communication with our customers, helping them unlock the full value of Simpro’s products, and ensuring they remain satisfied, engaged, and thriving.

📍 Location: Remote, UK 🕒 Full-time

What You’ll Do

Nurturing strong, strategic relationships with your customer portfolio to ensure long-term retention and satisfaction.
Acting as a customer advocate – identifying workflow inefficiencies, sharing best practices, and making sure customers are up to speed with the latest features and enhancements.
Guiding customers throughout their Simpro journey - offering insight, training, and support that aligns with their goals.
Delivering support and expertise through calls, site visits, and email communication.
Driving customer growth and product adoption by identifying opportunities to introduce new features, products, or services.
Being a go-to source of knowledge, advice, and innovation for your customers and internal teams alike.

What You’ll Bring

You’ve been on the front lines with customers - whether it’s in Customer Success, Account Management, or technical implementation within a fast-paced SaaS environment, you know how to build lasting relationships and deliver impact.
You put customers at the heart of everything - your drive to understand their needs and champion their success makes you a trusted advisor they count on.
You’re a proactive collaborator - working across teams and thinking commercially comes naturally to you, and you thrive on driving outcomes that benefit both the customer and the business.
People trust you - with strong communication and relationship-building skills, you easily connect with stakeholders at all levels and inspire confidence.
You get how businesses tick - experience working with business process software in a customer-facing capacity gives you an edge in understanding how to drive value for users.
Tech-savvy and curious - you’re eager to learn and can translate technical concepts into simple, meaningful solutions for your audience.
A natural problem solver - your sharp troubleshooting skills and commitment to exceptional service mean no issue goes unresolved on your watch.
Cool under pressure - you stay focused, calm, and effective, even when things get busy. And you know how to lift up those around you as part of a high-performing team.

Core values required of all Simpro, AroFlo, BigChange & ClockShark employees:

We Are One Team

We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success

Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.

If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV and covering letter.

Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.

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