Director, Consumer Insights

City/State

Work Shift

Overview:

Sentara Health is seeking to hire a qualified individual to join our team as Director, Consumer Insights.

Position Status: Full-time, Day Shift

Position Location: This position is remote.

Standard Working Hours: 8:00AM to 5:00PM (ET).

Minimum Requirements:

• Bachelor’s Degree required.
• 3 years healthcare required.
• 8 years experience in consumer insights, market research, or a related function required.

Expectations for this Role:

Sentara Health is seeking a Director, Consumer Insights. Manage the relationship with the voice of the consumer vendors, including contract oversight, project management, and quality assurance. Oversee regulatory survey programs (e.g., HCAHPS) in partnership with patient experience team, ensuring compliance, data integrity, and actionable reporting to leadership. Supervise, mentor, and develop a team of direct reports responsible for research design, data collection, analysis, and project management. Collaborate with clinical, operational, marketing, and quality teams to embed consumer insights into service design, process improvement, and innovation efforts. 

Sentara Health Overview

Sentara Health, an integrated, not-for-profit health care delivery system, celebrates more than 130 years in pursuit of its mission - "We improve health every day." Sentara is one of the largest health systems in the U.S. Mid-Atlantic and Southeast, and among the top 20 largest not-for-profit integrated health systems in the country, with 30,000 employees, 12 hospitals in Virginia and Northeastern North Carolina, and the Sentara Health Plans division which serves more than 1 million members in Virginia and Florida. Sentara is recognized nationally for clinical quality and safety and is strategically focused on innovation and creating an extraordinary health care experience for our patients and members. Sentara was named to IBM Watson Health's "Top 15 Health Systems" (2021, 2018), and was recognized by Forbes as a "Best Employer for New Grads" (2022), "Best Employer for Veterans" (2022), and "Best Employer for Women" (2020).

Mission, Purpose, and Values

• Mission – We improve health every day.
• Purpose – Sentara exists to be the trusted partner to individuals and the community in their journey to health and well-being.
• Values – People, Quality, Patient Safety, Service, and Integrity.

Sentara Healthcare Commitments

Sentara has made a commitment to its colleagues, patients, and members to:

• Always keep you safe.
• Always treat you with dignity, respect, and compassion.
• Always listen and respond to you.
• Always keep you informed and involved.
• Always work together as a team to provide you with quality healthcare.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.