Offer summary

Qualifications:

Fluent in German (min. C2) and English, Proven customer-facing experience, Tech-savvy with a sound knowledge of technology, Experience in the hotel industry or SaaS is a plus..

Key responsabilities:

Provide software training to hotel customers via screenshare, chat, and phone.

Qualify customer requirements and prepare them for product implementation.

Communicate support procedures to ensure customer satisfaction.

Take ownership of customer issues and drive projects forward.

Job description

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!

What We Do…

We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.

We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.

And today, we’re the world’s leading open hotel commerce platform, supporting 47,000 hotels in 150 countries - with over 125 million reservations processed by SiteMinder’s technology every year.

About the Onboarding Specialist role...

As our Onboarding Specialist, you provide software training to our hotel customers across Europe via screenshare, chat, and phone. You'll use an engaging and informative style to ensure our customers know how to use the product and benefit from all its features.

We provide you with product and internal software training and pair you with a seasoned buddy to perform mock training before you start onboarding our customers.

What we ask of you is a go-getting attitude, curiosity, and passion for delivering a positive customer experience - this we can't train!

What you’ll do…

Qualify customer requirements, identify the appropriate set up requirements and prepare the customers for core product implementation
Deliver a high standard of customer training on the chosen SiteMinder product via a digital communication platform
Clearly communicate SiteMinder's support procedures to the customer to ensure their ongoing satisfaction with our customer service
Take ownership of customer's problems and seek to identify, address and resolve any customer issues
Drive customer projects forward, taking ownership of each project and ensuring its objectives are met

What you have…

Fluent German (min. C2) and English
Proven customer-facing experience
A passion for delivering an excellent experience and service for the customer
Tech-savvy with a sound knowledge of all things technology
Confidence to approach customers and lead meetings with them
You have worked towards targets and are goal-oriented
Experience in the hotel industry or in a SaaS company is a plus!

Our Perks & Benefits…

- Equity packages for you to share in SiteMinder's growth and successes

- Hybrid working model (2 days per week at the office)

- Referral bonus for bringing in new talent

- Paid birthday, study and volunteering days off every year

- Fun quarterly social and team events

Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.

When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.

Required profile