Offer summary

Qualifications:

3-5 years of experience in customer success or a similar role, preferably with enterprise clients., Background in the SaaS industry and a strong interest in e-commerce., Proficient in English and possess good written German skills., Excellent interpersonal skills with a passion for building strong client relationships..

Key responsabilities:

Manage a portfolio of clients and foster strong, lasting relationships.

Continuously assess client needs and propose solutions to maximize tool usage.

Engage in up-selling and cross-selling while collaborating with marketing and tech teams.

Maintain CRM updates and provide customer support alongside the service team.

Job description

This role is part of our Timbutler team, one of our growing brands at saas.group.

Timebutler is a simple and effective tool for managing time off and team availability. With clear calendar views, you can always see who’s away and when. Vacation requests are sent directly to managers for easy approval, and the platform works smoothly across desktop, tablet, and mobile devices. It’s highly customizable—you can define your own absence types, set limits, and adjust the design to match your company’s branding, including adding your logo, all without any coding.

Your responsibilities

Taking ownership of a portfolio of clients and building extremely strong, lasting relationships with them.
Continuously reviewing and staying updated on accounts, identifying the needs of our customers, and proposing solutions in order to help them get the most out of our tool.
Up- and cross-selling our products, while acting as a liaison with our marketing and tech teams.
Negotiating and closing deals, and managing contract renewals.
Acting as a sparring partner and expert on all matters concerning review management, Amazon, Google and online marketplaces.
Keeping our CRM up to date.
Doing supportive customer service in companion with the current customer service staff (written and spoken English, written German)

What You bring to the table

You have at least 3-5 years of experience in customer success or a similar position, ideally working with enterprise level clients.
You have a background in the SaaS industry, you are a digital native and interested in topics related to e-commerce.
You are proficient in English and have good written German language skills
You are passionate about building close relationships through outstanding interpersonal skills, and enjoy being in constant touch with clients over email, phone, video call, or in person.
You thrive in an autonomous environment and take ownership of your work.

What’s in it for You

Ultimate flexibility: We’re 100% remote. You can work from wherever you like, whenever you like.
Freedom and autonomy: We’re a high-trust team, and you’ll be given lots of flexibility to solve problems in your own way — with plenty of help from the team when you need it.
Minimum bureaucracy: We don’t like to get bogged down with meetings and red tape. We like to be efficient and keep momentum steady & sustainable.
Small & friendly team: We help each other out, have fun, and joke around.
Our network: We are a community of entrepreneurial SaaS professionals that regularly exchange ideas, knowledge, learning and expertise with each other internally.
Flexible time off: We want you to recharge your batteries when needed.

Timebutler is part of saas.group and we have a shared goal of succeeding together.

What is saas.group?

Think of us as the driving catalyst behind your favorite software success stories. saas.group, established in 2017, is on a mission to turbocharge promising B2B SaaS ventures, unlocking their full potential. As a Software-as-a-Service portfolio powerhouse, we specialize in acquiring small software treasures and polishing them into industry stars. With a dynamic, fully remote team of nearly 350+ colleagues spanning 45 countries we are truly global and we are rewriting the playbook on SaaS innovation and collaboration. We grow 21 exciting brands under our umbrella. Feel free to explore our Candidate's Hub to get an insider's view, dive into our culture, gain valuable insights into our teams and how we work.

Also, don’t forget to follow saas.group on LinkedIn to stay up-to-date on our job openings, podcast episodes, and with all things happening at our company.

We don’t just simply offer you to “take a job with us” but rather to “join us on this journey” to build the world's largest platform of independent SaaS companies.

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saas.group is committed to creating a diverse and inclusive workplace. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you're passionate about working with a team that values innovation, excellence, and fairness, we encourage you to apply.

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