Strategic Partner Manager

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands.

Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.

Role Overview

We’re looking for a Senior Strategic Partner Manager in London to drive success in our EMEA agency partnerships team. In this role, you’ll own relationships with top ecommerce agencies - building joint go-to-market strategies, driving co-marketing and co-selling initiatives, and creating long-term value for partners and merchants.

This is a revenue-focused position requiring a strategic mindset, strong relationship-building skills, and a hands-on approach. You'll attend events, network with partners, and shape scalable business development initiatives. With solid foundations in place, this is a pivotal hire as the EMEA partnerships team enters a new phase of investment and growth.

What You’ll Do

• Drive revenue and ARR growth through strategic agency relationships.

• Own and scale Gorgias’ agency ecosystem in EMEA - Shopify’s fastest-growing market.

• Build and execute joint GTM strategies that align with mutual success goals.

• Represent Gorgias at events, dinners, and in-person partner meetings to build deeper relationships.

• Work with our enablement team to develop and refine partner enablement resources and engagement processes.

• Collaborate closely with Account Managers, AEs, and sales leadership to influence pipeline and close deals.

• Identify regional growth opportunities and ensure partner alignment from onboarding through activation.
  

Who You Are

• 3+ years in partnerships, business development, or external-facing SaaS roles (sales, customer success, etc.).

• Deep familiarity with the e-commerce agency ecosystem, particularly within Shopify.

• Proven track record of generating revenue through partnerships and joint GTM initiatives.

• Highly organized and data-driven, with the ability to work independently in a high-growth environment.

• Strong ownership mentality - you take initiative and thrive in dynamic teams.

• Proficient in tools such as HubSpot, Salesforce, Crossbeam, and PartnerStack.

• Open to 25–30% travel for in-person engagements and industry events across EMEA.

• Based in London or the wider UK.

Why Join Us?

• Direct ownership of high-impact agency partnerships in a scaling company.

• Learn from experienced partnership leaders who’ve worked in this very role.

• Work with the top agencies and e-commerce brands in the ecosystem.

• Join a team experiencing 10–15% month-over-month growth.

• Thrive in a culture that values in-person collaboration and long-term relationships.
  

Partnerships at Gorgias

• Agency is the #1 growth channel at Gorgias generating over 25% of all new revenue

• Over 2000 Agency Partners

• Close rate: 40%

• Growth: 100%+ YoY

KPI Structure & Compensation

• Quarterly revenue targets (Closed ARR) with monthly commission payouts.

• Performance measured by revenue generation, partner-influenced pipeline, and activation metrics.

Diversity & Inclusion at Gorgias
We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status.

If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at accommodation@gorgias.com. Let’s grow together!