Offer summary

Qualifications:

Prior Customer Success or Strategy Consulting experience preferred, Familiarity with data science or machine learning is a strong plus.

Key responsabilities:

Ensure customers' continued success with deployments and implementations

Conduct analysis and provide data-driven presentations on business impact and insights

Synthesize and communicate stories based on customer insights

Drive renewals and upsell opportunities in collaboration with the sales team

Develop understanding of customer context and pain points for strategic mapping

Job description

OfferFit was founded by ex-McKinsey and BCG math PhDs, and we’re funded by leading Silicon Valley VCs. OfferFit replaces A/B testing with AI testing, powered by reinforcement learning AI. This allows lifecycle marketers to test & improve the performance of their campaigns much faster than before. Customers include leading brands like Brinks Home, Yelp, Chime, Engie, and MetLife, among many others.

Note for Applicants:

Data shows that men on average apply for a role if they meet 6/10 requirements while women often only do so if it’s 10/10. We work hard to be clear and specific about what our roles require, and we encourage you to apply even if you don’t check all the boxes! Applying gives you the opportunity to be considered and we look forward to reviewing your application!

Position Overview:

The Customer Success Director is a critical individual contributor role on our growing Customer Success team to ensure OfferFit customers are highly successful with the product. In this capacity, you will collaborate closely with different teams, internally and externally, to drive renewals, upsells and expansions. You’ll oversee design and execution of OfferFit use cases, working closely with customers to identify future use cases, and own executive level relationships. You will also contribute significantly to the OfferFit product development process, and act as the voice of our customers. Finally, given the analytical nature of OfferFit’s product and use cases, you will conduct analysis of results and build compelling presentations to communicate customers insights, troubleshoot issues, and showcase OfferFit’s value proposition.

In particular, you will:

Quarterback OfferFit teams to ensure customers’ continued success with deployments and implementations
Become a trusted advisor to customer executives, serving as a strategic partner who guides them to getting maximum possible business value from their use of OfferFit
Conduct analysis (including using Excel, SQL) and provide data-driven presentations on OfferFit’s business impact, use case insights, and guide customers through troubleshooting
Synthesize and communicate stories based on customer insights
Develop deep understanding of customer business context and pain points to facilitate the strategic mapping of OfferFit value proposition
Work closely with the OfferFit sales team to drive renewals & upsell opportunities
Communicate customer needs to OfferFit’s product & marketing teams to ensure a customer-centric product roadmap

Why is it great:

Be the face of the company, working alongside our customers to help them succeed.
Lead the AI transformation happening in marketing technology today — OfferFit is at the forefront, so you’ll be in the middle of the action.
Join OfferFit’s fast-paced, supportive, and professional team. We make sure all of our team members are empowered and receive great mentorship and coaching.
Our customers really love working with us! Check out what they have to say about OfferFit here.

Who’s a fit:

Entrepreneurial: you take initiative, work around obstacles, and always seek creative ways to get to the next level
People person: you build trust-based relationships with external partners, and combine empathy with a willingness to have direct, challenging conversations
Analytically-driven: You are able to draw insights from raw data and perform analysis that is helpful and clear to customers
Technology enthusiast: you are passionate about new technologies and their potential to impact business-as-usual
Structured and organized: you can structure a plan, align stakeholders, and see it through to execution
Clear communicator: you are able to express yourself clearly and persuasively, both in writing and speech
Prior Customer Success or Strategy Consulting experience preferred. Familiarity with data science or machine learning is a strong plus.

Additional Requirements:

20% travel for company-wide quarterly gatherings, team offsite workshops, customer meetings, and industry-related events

OfferFit Benefits and Perks:

Generous PTO (starting at 25 days PTO per year) and Parental Leave policy (12 weeks paid)
100% remote work environment with flexible hours
Quarterly gatherings where we meet in person in a different city to work together, bond as a team and celebrate our progress
Weekly team events (lunch and learns, trivia, virtual escape rooms, town hall and team health “barometer” meetings)
Ability to learn and develop from an experienced leadership team (ex-Amazon, McKinsey, BCG, and IBM, among others) who are focused on building a talented, diverse, and inclusive team
Dedication to building a strong culture (e.g., team resource groups, weekly recognitions, major life event celebrations, mental health/sustainability days off, etc.)
[US Only] Competitive Employee benefits (major medical, vision, dental and LTD) and 401K matching program

OfferFit is committed to a diverse and inclusive workplace. OfferFit is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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