CPT-9368 Customer Success & Operations Coordinator at 20four7VA

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CPT-9368 Customer Success & Operations Coordinator

REQUIRED SERVICE: Business Support
REQUESTED EXPERIENCE TIER LEVEL: Junior - Senior Level
MIN. HOURS/WEEK: 10 hours/week
SHIFT TIME ZONE: EST
SHIFT HOURS: between 6pm - 2am EST
SHIFT DAYS: Thurs Fri Sat Sun
Number of VAs: 1

GENDER PREFERENCE: N/A
LANGUAGES SPOKEN/PREFERENCE: English
ACCENT PREFERENCE: Neutral
REGION PREFERENCES: N/A

Customer Success & Operations Coordinator

RESPONSIBILITIES:

• Customer Support via Email
• Respond to customer inquiries with clarity and empathy
• Troubleshoot user issues and guide them toward resolution
• Maintain a high standard of customer satisfaction and engagement
  
• Technical Coordination via Discord
• Serve as a liaison between the support and technical teams
• Track and communicate user-reported bugs, feedback, and feature requests
• Facilitate team discussions, meetings, and hand-offs through Discord
• Process Improvement & Documentation
• Create and maintain SOPs, workflows, and internal guides
• Identify gaps in existing processes and suggest improvements
• Ensure updates are communicated to relevant stakeholders
• Leadership & Team Collaboration (Preferred)
• Lead initiatives or small teams to improve operational efficiency
• Mentor new team members and share best practices
• Foster a collaborative and results-driven environment

QUALIFICATIONS

• Strong written and spoken communication skills
• Experience in customer service or helpdesk environments
• Familiarity with Discord and other collaboration tools
• Ability to create and update internal documentation
• Proven track record of cross-functional coordination
• Leadership experience is a bonus but not required

APPLICATION SOFTWARE KNOWLEDGEABLE/REQUIRED:

• Discord (internal team communications)
• Google Sheets

CLIENT INDUSTRY:

• Video Production

Want to work with this amazing client? Apply now and join 20four7VA! Join the remote world, today.

What we offer:

• Competitive rates
• Weekly payments
• Annual rate increase (based on performance)
• Paid time off
• Paid holidays
• Various open roles are available
• Free training and upskilling
• Constant support and guidance from managers and mentors
• Clear schedules and guidelines
• A vibrant community always ready to support you
• And more!