Offer summary

Qualifications:

Experience in a Customer Success Manager role handling Enterprise accounts with 20,000 or more employees., Proven technical skills and ability to understand customer challenges and advise on best practices., Excellent written and verbal communication skills, with experience engaging with diverse cultures., Prior experience with Customer Success tools like Totango or Salesforce..

Key responsibilities:

Manage post-sales relationships with large customers, ensuring their success and needs are met.

Collaborate with internal teams and customers to establish goals, onboarding plans, and success criteria.

Promote product adoption and conduct ongoing tailored customer engagement activities such as meetings and reviews.

Use Customer Success platforms to monitor health indicators, identify blockers, and ensure proper logging of customer interactions.

Job description

About Us

At SentinelOne, we’re redefining cybersecurity by pushing the limits of what’s possible—leveraging AI-powered, data-driven innovation to stay ahead of tomorrow’s threats.

From building industry-leading products to cultivating an exceptional company culture, our core values guide everything we do. We’re looking for passionate individuals who thrive in collaborative environments and are eager to drive impact. If you’re excited about solving complex challenges in bold, innovative ways, we’d love to connect with you.

What are we looking for?

If you’re passionate about engaging customers and creating a great experience, you have a place with us. SentinelOne is growing its Customer Success team and looking for a relationship expert with a technical orientation to assist in managing our Enterprise customer segment.

You should have impeccable relationship skills and can create win/win environments for all parties that you work with. If this is you, and you want to be part of a next-gen growing technology in a company with a fantastic culture, we would love your help making our Customers successful!

What will you do?

Own post-sales relationships with a portfolio of our largest customers, advocating for their success and needs internally.
Work alongside the internal services teams and the Customer to establish critical goals, and onboarding plan and define success criteria.
Promote product adoption with key Customer stakeholders.
Ongoing tailored Customer engagement, including but not limited to weekly meetings, health checks, QBR’s and Roadmap reviews.
Proactively engage with Customers using our Customer Success platform and health indicators to identify and remove blockers to success and retention.
Ensure customer engagement and current status is logged within the Customer Success platform for appropriate visibility and tracking.

What skills and knowledge should you bring?

Possess a Customer-centric approach, you enjoy working with Customers and establishing strong relationships.
Prior experience in a Customer Success Manager role handling Enterprise accounts (20k employees or more)
Adept at managing Customer expectations that result in high Customer satisfaction.
Proven technical skills. Ability to understand customers’ challenges and advise on best practices.
Impeccable written and verbal communication skills.
Experience in communicating with Customers from diverse cultures.
Detail-oriented and analytical.
Strong team player but still a self-starter.
Thrives in a multitasking environment and can adjust priorities on-the-fly.
Experience with Totango (or other Customer Success tools) and SalesForce.
Previous Security industry experience or demonstrated understanding of cyber security and terminology.

Why us?

You will be joining a cutting-edge company where you will tackle extraordinary challenges and work with the very best in the industry.

Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA
Unlimited PTO
Industry-leading gender-neutral parental leave
Paid Company Holidays
Paid Sick Time
Employee stock purchase program
Disability and life insurance
Employee assistance program
Gym membership reimbursement
Cell phone reimbursement
Numerous company-sponsored events, including regular happy hours and team-building events

This U.S. role has a base pay range plus commissions that will vary based on the location of the candidate. For some locations, a different pay range may apply. If so, this range will be provided to you during the recruiting process. You can also reach out to the recruiter with any questions.

Base Salary Range

$104,000—$143,000 USD

SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

SentinelOne participates in the E-Verify Program for all U.S. based roles.

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